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Customer Service

We provide professional, courteous, and quality customer service for the City of Aurora by gathering accurate and complete information from our customers during the initial contact.

Customer Service, which is located at 3770 McCoy Drive, Aurora, Illinois 60504, can be reached at (630) 264-INFO (4636).

Customer Service Call Center

The City of Aurora’s Customer Service Call Center is the best way to get general information about the City and to make service requests. This is just one way we’re making ourselves more available to you, our customer!

You can still call any department directly, but just one call to the Customer Service Call Center gets you personal assistance with almost any non-emergency business you have with the City.

If you have a question or problem that the staff at the Customer Service Call Center cannot address, we will forward your inquiry and information to exactly the right place.

All City departments work in cooperation with the Customer Service Call Center to make sure your questions and requests get responses in a timely manner.

Remember, for non-emergency calls, dial the above number. For emergency calls, dial 9-1-1. For police non-emergency inquiries, dial (630) 859-1700.

We’re at your service! Give us a call at the number listed above. ¡Hablamos Espanol!

Services, Information, and Assistance Provided Regarding

• Zoning violations
• Abandoned vehicles
• Overgrown grass/weeds
• Garbage, trash, or debris
• Unsafe structures
• Street maintenance and repairs, such as, streetlights out, and damaged street signs.
• Voter registration
• Notary
• Housing assistance programs
• City of Aurora services
• County, state, and federal services
• Ideas for improving your neighborhood
• Crime prevention information
• Planning and conducting neighborhood improvement projects
• Support and assistance to neighborhood and business associations
• Garbage sticker purchases
• Water bill payments
• Recycling container purchases