Duties

• Process emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services.
• Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center. 
• Enter, update, and retrieve information from a variety of computer systems and receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. 
• Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems.
• Maintains required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided).
• Additional duties include monitoring dispatch equipment and systems; researching computer records, updating and maintaining computer files and databases; answering routine questions, and completing general office duties.

Requirements

• Have the ability to multitask, have attention to detail and work with a team in a stressful, but rewarding, environment.
• Must have excellent communication skills and the ability to read and speak clearly in English. Bi-lingual candidates are desired and encouraged to apply.
• Pass job stimulation test (See details below).
• Type 40 words-per-minute with an at least 90% accuracy.
• Knowledge of basic computer skills.
• Have a high school diploma or G.E.D.
• Successfully pass a polygraph and psychological assessments, interview, background investigation, and meet physical requirements.
• Required to work rotating shifts during training, then first, second, or third shift including weekends and holidays.
• Candidates must successfully complete all training successfully as a part of the department's structured training program.

Benefits

• Work in a rewarding environment and become the backbone of the overall public safety of our community. 
• Full benefit package, including, health, dental, vision and life insurance coverage.
• IMRF Pension.
• Beginning salary is $29.09/hour.
  • After six months, $29.76/hour.
  • After first year, $30.33/hour.
  • Annual increases thereafter.

How to Apply

• Click here to submit your application and upload the required documents.- Find the position "Telecommunications Operator I" and select "apply now."
• Applicants must pass the job simulation test before moving forward in the selection process.
  • Visit: www.nationaltestingnetwork.com to register and select testing location. 
  • Note: There is a non-refundable testing fee of $46.00.

Posting is open until all vacancies are filled. Applications will be reviewed the 1st Monday of each month.