Office of Professional Standards

Introduction by Chief Kristen L. Ziman

"A positive relationship between the community and its police department, fostered by trust and confidence, is essential to law enforcement. The Mission Statement of the Aurora Police Department states that we nurture public trust by holding ourselves to the highest standards of performance and ethics.

"Due to the sheer nature of their duties, police officers must be able to act independently and make decisions within the scope of the authority granted them based upon their training, experience, and knowledge of the law. In order for police officers to effectively accomplish this, they must be free to exercise their judgment and discretionary powers so they may initiate appropriate action in a lawful and impartial manner without fear of reprisal. The police officer must strive to do all this and more, while at the same time recognizing the constitutional, statutory, and human rights of each and every individual.

"Upon the Chief of Police rests the responsibility of providing and maintaining a system that addresses and investigates the public's complaints. This system will not only subject personnel to corrective action when wrong-doing or inappropriate conduct is determined, but will also serve to vindicate personnel when duties are properly and reasonably performed. It is imperative that provisions be made for the prompt and objective investigation and disposition of personnel complaints and criticisms regarding the conduct and job performance of employees of the Aurora Police Department.

"The goal of the Aurora Police Department is to provide the community with the finest and most efficient police services available."

Kristen L. Ziman, Chief of Police

How to File A Personnel Complaint

A personnel complaint against any employee of the Aurora Police Department may be taken by any supervisor. Go to the front desk area and speak to the officer and request to speak with a supervisor about a personnel complaint. The supervisor will listen to your complaint to see what, if any, laws, policies or procedures may have been violated. Upon making such a determination, the supervisor will complete a performance complaint and request that you sign the performance complaint in the presence of a notary public. If a supervisor is not available, you may take a Details of Complaint form with you, fill it out with as much detail as possible, and return it to the Aurora Police Department’s Office of Professional Standards. By Illinois law, the complaint form must be notarized. You will be contacted when the complaint is received.
You may also download and fill out a Details of Complaint form in English or  Spanish, and return it to the Office of Professional Standards, 1200 East Indian Trail Road, Aurora, IL, 60505.  Office of Professional Standards phone 630-256-5003

Complaint Form - English
Complaint Form - Spanish

Frequently Asked Questions

What is considered a personnel complaint?

A complaint of wrong-doing or inappropriate action on the part of any employee of the Aurora Police Department. Any person may lodge a complaint.

Will my complaint be acknowledged?


Yes. Upon the receipt of a complaint, the Office of Professional Standards will review the complaint and send you a confirmation letter. A thorough investigation will be conducted into all complaints. It is imperative that enough information be provided to thoroughly investigate a complaint.

What are some of the reasons that people file personnel complaints?

Many people file personnel complaints because of feelings that they were treated improperly and want the Department to be aware of these actions. Many times, people do not understand why someone was arrested, ticketed, or had force used on them when they did not feel it was appropriate. Some people file personnel complaints because they think it will help their criminal case, traffic ticket, or for revenge against the Department employee. All cases are investigated thoroughly and appropriate actions taken.

What types of complaints will not be taken?

Complaints alleging disagreements on traffic tickets, parking tickets, or probable cause for an arrest are examples of complaints that may not be taken. These decisions are for the Court to make and not normally subject to review by the Aurora Police Department.

Will my complaint be investigated?

Yes. Personnel complaints, where violations of the laws or Aurora Police Department policies and procedures can be articulated, shall be accepted, documented and reviewed. Please understand that some complaints can take in excess of 30 days to investigate. The investigator’s findings are reviewed by the divisional commander. If discipline is being recommended, the investigation will be reviewed by the Employee Review Board (ERB) and finally the Chief of Police.

Will the employee be told about the complaint?

Yes. As in the case with any potentially punitive process, the accused is afforded the right of knowing what he/she is accused of and who the accusers are. This is done in all fairness to the employee just as it is for any other person.

Will anything happen to the employee?

This depends on what the employee did and if the personnel complaint is sustained against the employee. If the employee’s actions were criminal, the information will be given to the responsible State’s Attorney’s office for possible criminal charges. If the actions were improper, but not criminal, the accused employee will be disciplined according to the Department’s policies and procedures. This procedure will not only subject employees to corrective action when improper conduct is determined, but will also vindicate personnel from unwarranted charges or criticisms when their actions were proper.

Will I be told how the complaint was resolved?

Yes. Both the complainant and the accused employee(s) are notified of the results of the investigation and the disposition of the case. Because of privacy laws, you will be advised of the outcome of the case but not of the specific facts of the investigation. It is possible that parts of the complaint may be sustained, and other parts not sustained.



  1. Office of Professional Standards

    Physical Address
    1200 East Indian Trail
    Aurora, IL 60505

    Phone: (630) 256-5080
    Fax: (630) 256-5089
    Emergency: 911

  2. Eppard, Daniel

    Dan Eppard

    Office Of Professional Standards Lieutenant
    Phone: (630) 256-5003

PRIDE - Public Service. Respect. Integrity. Dedication. Empowerment.