This web submission service is intended for Non-Emergency use only. For emergency issues, you may call 911 by telephone.

All concerns and complaints submitted to the City of Aurora are reviewed by Customer Service personnel and forwarded to the appropriate city division for response. Any concerns or complaints submitted after normal business hours will be processed the following business day. Customer Service Division hours of operation presently are: Monday through Friday, 8 a.m. to 5 p.m.

All concerns and complaints require a name and telephone number in order to be submitted. If you wish to voice a concern or complaint anonymously, contact the City of Aurora by phone at 630-256-4636, during business hours.

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