Frequently Asked Questions

  1. What is the pH of City of Aurora tap water?
  2. Does the City of Aurora fluoridate the drinking water?
  3. What is the level of fluoride in Aurora's drinking water?
  4. Where can I find information about lead in drinking water?
  5. I have a softener that is programmable. What is the hardness of Aurora's tap water?
  6. Do I need a water softener in Aurora?
  7. What is the raw water source for the City of Aurora?
  8. How can I obtain the Consumer Confidence Report (Annual Water Quality Report)?
  9. Is our water safe to drink?
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  1. What is hexavalent chromium (chromium-6)?
  2. Is Aurora's water safe?
  3. Where does Aurora fall within the national standards for chromium?
  4. What is the difference between total chromium and chromium-6 (hexavalent chromium)?
  5. Does Aurora's water comply with California's health goals for chromium?
  6. If California's standard was applied to Illinois, how would Aurora measure?
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  1. How can I obtain a city water hookup if I’m in an unincorporated area?
  2. How may I obtain information about city water pressure?
  3. I’m having problems with low flow or pressure in certain parts of my home. What should I do?
  4. I have no water, low water pressure or my water has been turned off. What should I do?
  5. I would like my water turned on. Whom should I contact?
  6. My basement is flooded and/or my catch basin is backed up. What should I do?
  7. Can I arrange for a tour of the Water Treatment Plant?
  8. How do I obtain information on the city’s backflow control program?
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  1. What is a Precautionary Localized Boil Order?
  2. What is the reason for the Precautionary Localized Boil Order?
  3. How will I know when a Precautionary Localized Boil Order is in effect?
  4. Can I drink tap water during a Boil Order?
  5. Can I shower or bath during a Boil Order?
  6. Can I wash clothes during a Boil Order?
  7. Can pets drink tap water during a Boil Order?
  8. Are vending machines and ice makers that use city water to mix drinks safe to use during a Boil Order?
  9. What if I’m immuno-compromised?
  10. If I have any other questions?
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  1. ¿Que es una orden local de hervir el agua como medida de precaución?
  2. ¿Cual es la razon para la orden local de hervir el agua como medida de precaución?
  3. ¿Como me entero cuando una orden local de hervir el agua como medida de precaución entra en vigencia?
  4. ¿Puedo beber agua directamente del bebedero durante la vigencia de la orden de hervir el agua?
  5. ¿Puedo tomar un baño o una ducha durante la vigencia de la orden de hervir el agua?
  6. ¿Puedo lavar ropa durante la vigencia de la orden de hervir el agua?
  7. ¿Pueden las mascotas beber agua directamente del bebedero durante la vigencia de la orden de hervir el agua?
  8. ¿Es seguro usar las maquinas dispensadoras y las maquinas que producen hielo que usan el agua de la ciudad para mezclar bebidas durante la vigencia de la orden de hervir el agua?
  9. ¿Que pasa si mi sistema inmunologico se ve afectado?
  10. ¿Tiene usted mas preguntas?
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