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1. What is the Grand Army of the Republic Hall?
2. Didn't the City already restore the GAR?
3. So what will this restoration include?
4. How much will it cost?
5. When will construction start?
6. What will be on display when it opens?
7. Why is saving the GAR Hall so important?

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1. Where do the animals come from?
2. Do you provide any vaccinations or the spaying / neutering of owned animals?
3. How long do you hold the stray animals?
4. Why do the animals adopted from the facility need to be spayed or neutered?
5. When adopting, why is it necessary to bring the entire family?
6. If I have a rabies tag for my pet, why do I also need a City of Aurora Pet License?
7. Besides adoptions and picking up of stray animals, what other services does Animal Control offer?
8. Why must I keep my pet on a leash?
9. Where is the Animal Control and Care facility located?

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1. Where is the office of the Aurora Emergency Management Agency?
2. How do I contact the Aurora Emergency Management Office?
3. What can I find on the Aurora Emergency Management (EM) Twitter site?
4. How does the Aurora Outdoor Warning Siren System operate?
5. When are the sirens tested?
6. Why do I not always hear the Outdoor Warning Sirens indoors when they are activated?
7. The warning sirens are sounding, what should I do?
8. Will the warning system be used to sound the all clear when the threat has passed?

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1. What should I do when I hear the sirens?
2. Why can't I hear the sirens in my house?
3. How can I get alerts when I'm at work or in my house?
4. When are sirens tested?
5. Why don't the outdoor warning sirens sound an all-clear signal?
6. Why are the outdoor warning sirens sometimes sounded for hail and wind?

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1. What Is aggregation?
2. How is the City of Aurora able to choose a certified electric generation supplier on my behalf?
3. What is my rate with the aggregation program?
4. How will I know if I can save money under the City of Aurora electricity aggregation program?
5. What do I need to do if I want to be included in this aggregation program?
6. If I join the City of Aurora electricity aggregation program, who will deliver my power, read my meter and respond to emergencies, such as power outages?
7. Is your price fixed or does it vary?
8. If I join the aggregation, can I stay on budget billing?
9. Can I still have my payment automatically deducted from my checking account as I do now?

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1. What does "opt out" mean?
2. What happens if I do not send in the opt-out form?
3. Can I opt out over the phone?
4. Can I leave the program at a later date?
5. I've received other offers from electric suppliers. Why should I choose the City of Aurora's aggregation program?
6. What are my energy supply choices if I decide to opt out?
7. If I would like to stay with ComEd for the 2nd phase, do I need to opt out of the city's electricity aggregation program again?
8. I am currently receiving power from an alternative electricity supplier. Do I need to participate in the opt-out process?
9. If I opt-out of the program can I return at a later date?
10. If I am receiving power from an alternative electricity supplier and I want to opt-in to the program, what should I do?
11. I received a letter from ComEd stating that they received notice that my "electricity supplier of choice is being changed to Homefield Energy." Why did I receive this letter?

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1. What do I need to know about pricing?
2. What information must appear on shipments, invoices and packing slips?
3. What do you need to know about payment?
4. How are damaged or delayed goods handled?

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1. What is the Chief’s name and mailing address?
2. What is the department address?
3. What are the phone and fax numbers for the department and stations?
4. Where is this street? / What if I'm trying to locate a certain street?
5. What's the number for the Aurora Police Department?
6. What's the number for City Hall?
7. How do I know which station is closest to my residence?

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1. My Carbon Monoxide (CO) detector / fire alarm is going off. What do I do?
2. What is the Fire Department's Insurance Service Office (ISO) rating?
3. I have several old cans of paint, solvents and thinners. How can I safely dispose of household-generated hazardous materials?
4. Where can I get fire extinguishers refilled?
5. I need help installing my child's car safety seat. Who should I call?
6. How can I arrange a tour of a fire station?
7. How much does an ambulance transport cost?
8. Do you accept tattered American flags for proper disposal?

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1. How do I get a copy of a fire report?
2. How do I get a copy of an ambulance report?
3. How do I become a firefighter? When are you taking applications again?

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1. Do I need to complete a separate application for each job I want to apply for?
2. Do you accept faxed applications?
3. Can I submit a resume instead of filling in the employment history on the application?
4. How soon will I find out my status once I have applied?
5. Can I fill out an application for any position?
6. Why wasn't I contacted for an interview?
7. Where am I on the Civil Service eligibility list that I tested for?

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1. I thought coyotes were wild animals. Why are they in my neighborhood?
2. Are coyotes a danger to my family?
3. What happens if I encounter a coyote?
4. How is the City addressing coyotes in neighborhoods?
5. What can I do to make my home and neighborhood undesirable to coyotes?
6. How do I keep my family pets safe?
7. Where can I get more information?

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1. What are the graduated increases in fines for parking tickets?
2. What are administrative hearings?
3. Where can I find all of the City’s parking ordinances?

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1. I want to start a project in Aurora, where do I start?
2. How do I schedule a Development Services Team Meeting?
3. Where can I find the development related checklists, worksheets, handouts, and formatting guidelines I need?
4. How long does the Review & Approval process take typically?

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1. Do I live in a historic district and/or is my building a landmark structure?
2. How do I apply for a Historic Certificate of Appropriateness (HCOA)?
3. Can I replace my original wood windows with vinyl?
4. Can I add storm windows?
5. Can I replace my original wood door with a fiberglass or metal door?
6. Can I cover my wood siding with aluminum or vinyl siding?
7. Can I replace non-original material with similar non-original material without a Historic Certificate of Appropriateness (HCOA)?
8. Can I replace my aluminum siding with aluminum or vinyl siding without a Historic Certificate of Appropriateness (HCOA)?
9. What do I need to know about replacing my roof?
10. How do I report a property violation in my Historic District?
11. What types of work require a Historic Certificate of Appropriateness (HCOA)?
12. What types of work do not require a Historic Certificate of Appropriateness (HCOA)?
13. How many local historic districts does Aurora have?
14. How many national register historic districts does Aurora have?
15. What is a national register historic district?
16. How do national register historic districts differ from local historic districts?

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1. I am looking to locate my business in the City of Aurora. What Zoning is my business allowed in?
2. Where can I find available buildings or sites in Aurora to locate my business?
3. What kinds of financial incentives are available for businesses/development in Aurora?
4. My business is running a special promotion. Do I need a permit to post temporary banners and signs?
5. I have a business in the City. How big can my wall sign be?
6. I want to replace the existing ground sign for my business. Do I need to get a permit?
7. I want to add an Electronic Message Center to the existing sign for my business. Is this allowed?
8. I want to serve alcohol at my restaurant/business/event, do I need a liquor license?

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1. What is the Zoning of my property?
2. What are the Permitted Uses on my property?
3. What are the Setback Requirements for my property?
4. How can I get a Zoning Verification Letter for my property?
5. Where can I find the Plat of Survey for my property?
6. Can I connect my property to the City Water?
7. Is my property located in a Historic District?
8. What are the requirements for a home occupation?
9. Would a daycare business be permitted in a private home?
10. What do I need to do if I want to have a garage sale?
11. How can I get my Home Owner’s Association information?
12. Can I park a commercial vehicle or RV on my property?
13. Can I park my trailer on this empty lot?
14. Can I park a portable pod on my driveway? What are the restrictions on size and time?

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1. Where do I go to apply for a Permit?
2. What work requires a permit? Do I need a permit for ______?
3. How much will my permit cost?
4. Do I need a permit for a fence? What are the fence regulations for my property?
5. Do I need a permit for a driveway? Can I expand my driveway?
6. Do I need a permit to demo a garage or shed on my property?
7. Do I need a permit to build/rebuild a garage or shed on my property?
8. Do I need a permit to paint my house?
9. I want to replace the existing ground sign for my business. Do I need to get a permit?
10. I want to add an Electronic Message Center to the existing sign for my business. Is this allowed?

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1. What is the Zoning for this property?
2. What are the Permitted Uses on this property?
3. How can I get a Zoning Verification Letter for this property?
4. Where can I find the Plat of Survey for this property?
5. Are the development services’ related codes and ordinances available online?
6. Would a new driveway be permitted on a vacant lot?
7. Can I build a fence around a vacant lot?

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1. What are the times for curfew and what are the penalties?
2. Who do I contact regarding how to become a Police Officer?
3. When is the next testing date to become a Police Officer?
4. What are the rules for parking on the street during snow removal?
5. How do I get a temporary handicap placard?
6. Where do I obtain an accident report for insurance claims, and what is the cost?
7. How do I obtain a set of my finger prints for employment purposes?
8. Are there any Crime Free Housing Program training classes available?
9. How do I report graffiti that has been painted on my home or property?
10. Is there someone who can help us with the proper installation of a child/infant safety seat?
11. How do my neighbors and I start up a Community Group on our block?
12. Who do I contact regarding a parking ticket?
13. What if I have a question on, or miss, a court date?
14. What is the City of Aurora’s Noise Ordinance?
15. What are the laws concerning loud noise from vehicles?

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1. Who does the Crime Free Multi-Housing Program and the Nuisance Abatement Ordinance pertain to?
2. What is the Nuisance Abatement Ordinance?
3. Who must attend the CFMH seminar?
4. I live out of state. Do I have to attend?
5. What will I learn in the CFMH seminar?
6. Does the ordinance require me to evict a tenant for one criminal incident?
7. Doesn’t the ordinance promote discrimination or profiling?
8. How can I be held responsible for the actions of my tenants?
9. Does Crime Free Multi-Housing really work?
10. What is the national criminal background check and landlord/tenant lease addendum?

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1. What is Beat Auto Theft (BAT)?
2. How does BAT work?
3. What does BAT cost?
4. What if I want to register more than one vehicle?
5. What if a friend borrows the vehicle?
6. What if I need to use the vehicle and am stopped?
7. How do I withdraw from the BAT program?
8. Is the BAT program successful?
9. Is BAT the best vehicle theft prevention program?
10. What if I have more questions about BAT?

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1. When should I consider evicting a tenant?
2. Can I evict a tenant for dealing drugs or engaging in illegal activity inside his unit?
3. Do I need an attorney?
4. Do I need to serve any notices on a tenant before I actually start court proceedings?
5. How do I serve these notices?
6. Now that I have made the decision that I need to have a tenant leave, what are the basic steps for evicting a tenant for non compliance with a lease?
7. What forms does a landlord need to have in dealing with eviction actions?
8. Which courthouse do I have to use when I want to file an eviction action?
9. How do I actually file the case once I get to the courthouse?
10. What should I bring to Court?
11. What happens after I am awarded an Order of Possession by the Judge?
12. Can I do anything to protect my right to evict a tenant, even before he moves in?

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1. What is considered a personnel complaint?
2. Will my complaint be acknowledged?
3. What are some of the reasons that people file personnel complaints?
4. What types of complaints will not be taken?
5. How do I file a personnel complaint?
6. Will my complaint be investigated?
7. Will the employee be told about the complaint?
8. Will anything happen to the employee?
9. Will I be told how the complaint was resolved?

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1. When will APD be testing again?
2. Where will the test location(s) be?
3. How long after I test can I expect to be offered a job?
4. Can any of the testing phases be missed?
5. How can I prepare for the physical test/what does it consist of?
6. Can I study for the written test?
7. What can I do to increase my chances of being hired?
8. Does Aurora accept lateral transfers from other police departments?
9. Are there any exceptions to the 2.5 G.P.A./2480 G.E.D. minimum composite score?
10. What if I was home-schooled, am I still eligible?
11. If I’m hired, can I start out in a specialized unit?
12. How do I learn more about the Aurora Police Department?
13. What can I expect when taking the video-based, job simulation multiple choice exam?

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1. How do I register a property maintenance code violation complaint with the division?
2. How long can it take before junk and trash is cleaned up from a vacant lot or abandoned lot after I notify the City?
3. How long can it take before tall grass and weeds is cut at a vacant lot or abandoned lot?
4. What process is used to cite owners for property maintenance code violations?
5. What happens if a building is posted as unfit for human occupancy?
6. How long may I leave holiday decorations up? Can I have a garage sale? What else do I need to know?
7. How do I get information on code violations for a property I do not own?
8. Where should I store my trash and recycling containers?
9. How do I enroll in the trash collection program?

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1. Is there a fee for registering my rental property?
2. When does my rental license renew?
3. I just paid for my license a few months ago. Why am I receiving a renewal so soon?
4. How often are rental properties inspected?
5. Do I have to attend landlord training every time I purchase or register a new rental property?
6. I no longer own my rental property. Why did I receive a renewal form?
7. I am renting my property to a family member. Do I still need to register it? What about background checks?
8. Am I required to run background checks on my tenants each year?
9. Criminal backgrounds contain sensitive information. Am I required to show them to the inspector?
10. How will I know when my rental property will be inspected?
11. What happens if I miss an inspection?
12. How do I reschedule an inspection if I am unable to attend the time on the appointment letter?
13. What happens if I do not pass my initial inspection?
14. How do I evict a tenant?

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1. How many snow routes are there?
2. When do City crews begin snow operations?
3. Which streets are plowed first?
4. Who clears sidewalks and driveways?
5. What about plowing cul-de-sacs?
6. Are there parking restrictions during periods of snowfall?
7. How do I learn the status of snow plowing efforts?

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1. What is hexavalent chromium (chromium-6)?
2. Is Aurora's water safe?
3. Where does Aurora fall within the national standards for chromium?
4. What is the difference between total chromium and chromium-6 (hexavalent chromium)?
5. Does Aurora's water comply with California's health goals for chromium?
6. If California's standard was applied to Illinois, how would Aurora measure?

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1. What is the pH of City of Aurora tap water?
2. Does the City of Aurora fluoridate the drinking water?
3. What is the level of fluoride in Aurora's drinking water?
4. Where can I find information about lead in drinking water?
5. I have a softener that is programmable. What is the hardness of Aurora's tap water?
6. Do I need a water softener in Aurora?
7. What is the raw water source for the City of Aurora?
8. How can I obtain the Consumer Confidence Report (Annual Water Quality Report)?
9. Is our water safe to drink?

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1. How can I obtain a city water hookup if I’m in an unincorporated area?
2. How may I obtain information about city water pressure?
3. I’m having problems with low flow or pressure in certain parts of my home. What should I do?
4. I have no water, low water pressure or my water has been turned off. What should I do?
5. I would like my water turned on. Whom should I contact?
6. My basement is flooded and/or my catch basin is backed up. What should I do?
7. Can I arrange for a tour of the Water Treatment Plant?
8. How do I obtain information on the city’s backflow control program?

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1. Can I opt out of the new program or is trash removal a requirement? What happens if I do nothing?
2. What should we do with the old containers?
3. How will I be able to choose my service option?
4. Who will be responsible for maintenance / replacement of the new carts?
5. How much do the carts hold?
6. What are the sizes of the recycling bins?
7. How will senior citizens register for the orange bag program?
8. Will there be any charge if the homeowner wishes to get a different size?
9. When and how will the carts be delivered?
10. How will the homeowner be billed?

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1. I have an Aurora mailing address but I am outside of the corporate limits. Do I qualify for a rebate?
2. I applied last year, do I need to apply each subsequent year?
3. My bills are extremely high. Can I apply for more than the standard rebate?
4. I’m not sure if I should apply for the standard rebate or if I would be eligible for more than the standard amount. How do I know which type of rebate to apply for?
5. I did not save last year’s utility bills. Can I still apply for the rebate?
6. My home is all electric. Can I apply for just that portion of the rebate?
7. My name does not appear on my utility bill but I am the secondary joint holder of the utility accounts for my home. Can I apply for the rebate?
8. My rebate application always gets delayed. What am I doing wrong?

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1. Why is the City giving rebates to senior and disabled citizens?
2. At what age is someone considered to be a senior citizen for the purpose of rebate eligibility?
3. What is an Illinois Disabled Person’s Identification Card and where do I get one?
4. Can I submit a copy of my handicap placard as proof of my disability?
5. I have a senior citizen or disabled person in my household but the utility accounts are in my name. I am not a senior citizen or disabled person. Can I apply for the rebate?
6. Can I apply on behalf of a senior citizen or disabled person if that person is incapable of applying on his own?

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1. What is a U.S. Environmental Protection Agency (EPA) Mandated Long Term Control Plan (LTCP)?
2. Does Aurora have a mandated Long Term Control Plan (LTCP)?
3. How was the mandated Long Term Control Plan (LTCP) developed?
4. What improvements will be made as a result of the mandated plan?
5. When fully implemented what will be the impact of the mandated plan?
6. How long does the City have to make the improvements?
7. How much will the mandated plan cost and who is responsible for paying?
8. How much will Aurora citizens be charged for the mandated Long Term Control Plan?
9. Can the city delay implementation of the mandated Long Term Control Plan until better economic times?

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1. What is a Combined Sewer System?
2. What is a Combined Sewer Overflow (CSO)?
3. How many cities have Combined Sewer Overflows (CSO)?
4. Does Aurora have Combined Sewer Overflows (CSOs)?
5. What challenges do Combined Sewer Overflow (CSO) communities face?
6. What has Aurora done to improve the Combined Sewer System (CSO) and prevent sewer backups and overflows?
7. Does anyone regulate Combined Sewer Overflows?