My basement is flooded and/or my catch basin is backed up. What should I do?
Contact the Water and Sewer Maintenance Division at 630-256-3710 during normal working hours, and 855-432-0062 at other times. If the basement is flooded as the result of a severe storm, the water may be contaminated. There may also be electrical hazards present if the water has submerged electrical fixtures in the basement (e.g. circuit breaker panel).

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1. How can I obtain a city water hookup if I’m in an unincorporated area?
2. How may I obtain information about city water pressure?
3. I’m having problems with low flow or pressure in certain parts of my home. What should I do?
4. I have no water, low water pressure or my water has been turned off. What should I do?
5. I would like my water turned on. Whom should I contact?
6. My basement is flooded and/or my catch basin is backed up. What should I do?
7. Can I arrange for a tour of the Water Treatment Plant?
8. How do I obtain information on the city’s backflow control program?