How do I register a property maintenance code violation complaint with the division?
Contact City of Aurora Customer Service at 630-256-INFO (4636) or go to the Customer Service Online Requests page to complete a request for service online. To assist our staff in completing a proper investigation, it is important to report accurate information such as an exact address, a clear description of what is wrong with the property, and any other important details you think our staff should know. Customer Service may need your name and contact information to get additional details and to properly follow up on the issue. Your name and contact information is kept confidential.

Customer Service Online Requests

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1. How do I register a property maintenance code violation complaint with the division?
2. How long can it take before junk and trash is cleaned up from a vacant lot or abandoned lot after I notify the City?
3. How long can it take before tall grass and weeds is cut at a vacant lot or abandoned lot?
4. What process is used to cite owners for property maintenance code violations?
5. What happens if a building is posted as unfit for human occupancy?
6. How long may I leave holiday decorations up? Can I have a garage sale? What else do I need to know?
7. How do I get information on code violations for a property I do not own?
8. Where should I store my trash and recycling containers?
9. How do I enroll in the trash collection program?