FAQs • Aurora, IL • CivicEngage

What is a Precautionary Localized Boil Order?: Precautionary Localized Boil Orders are issued to water customers when pressure in the distribution system drops below 20 pounds per square inch (PSI). Precautionary Localized Boil Orders are issued because it is possible, but unlikely, that bacteria can enter the water system when pressure in the line drops below 20 PSI. The boil order is “precautionary” because there is no evidence of contamination. The boil order is “localized” because only a relatively small portion of the system has experienced a pressure drop below 20 PSI. 35 Illinois Administrative Code Subtitle F Section 607.103 requires the issuance of Precautionary Localized Boil Orders when pressure in the system is reduced to below 20 PSI.

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Public Works - Water Production - Precautionary Localized Boil Orders

1. What is a Precautionary Localized Boil Order?: Precautionary Localized Boil Orders are issued to water customers when pressure in the distribution system drops below 20 pounds per square inch (PSI). Precautionary Localized Boil Orders are issued because it is possible, but unlikely, that bacteria can enter the water system when pressure in the line drops below 20 PSI. The boil order is “precautionary” because there is no evidence of contamination. The boil order is “localized” because only a relatively small portion of the system has experienced a pressure drop below 20 PSI. 35 Illinois Administrative Code Subtitle F Section 607.103 requires the issuance of Precautionary Localized Boil Orders when pressure in the system is reduced to below 20 PSI.

2. What is the reason for the Precautionary Localized Boil Order?: The most common reason for Precautionary Localized Boil Orders is loss of pressure due to a watermain break. Occasionally during construction projects Precautionary Localized Boil Orders are issued because watermains must be depressurized to facilitate the work.

3. How will I know when a Precautionary Localized Boil Order is in effect?: Information will be provided to impacted properties through door hangers. The door hangers will include the time/date when the boil order will be lifted. If the City feels the need to extend the boil order beyond the time and date listed on the door hanger, a second door hanger will be provided. Please note, unless notified otherwise, the boil order will expire on the time and date listed on door hanger.

4. Can I drink tap water during a Boil Order?: During a boil order water should be boiled for 5 minutes before drinking, washing fruits/vegetables, washing dishes, making ice, or brushing teeth.

5. Can I shower or bath during a Boil Order?: Yes, it is safe to shower or bath during a boil order. The primary concern is that water not be consumed. When bathing infants and very young children that might ingest water during baths, it is recommended to bath them with water that has been boiled for 5 minutes and cooled to a safe temperature for bathing.

6. Can I wash clothes during a Boil Order?: Yes, it is safe to wash clothes during a boil order.

7. Can pets drink tap water during a Boil Order?: It is recommended that pets only be given water that is safe for human consumption

8. Are vending machines and ice makers that use city water to mix drinks safe to use during a Boil Order?: Beverage machines and ice makers that use City water should not be used during a boil order.

10. If I have any other questions?: Please call Customer Service at (630) 256-4636.