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1. Can I opt out of the new program or is trash removal a requirement? What happens if I do nothing?

Per section 305 of the City Code, approved containers are required for residential properties. Storage of garbage is prohibited, and approved containers are required to be emptied. Any resident who does not respond to the mailer will receive the default option of a 65 gallon refuse and a 65 gallon recycling container.

2. What should we do with the old containers?

Residents can dispose of the containers by placing a "please remove" note. Residents may also write directly on old containers. Groot will only take the containers with clear indication that they are to be removed.

3. How will I be able to choose my service option?

Mailers allowing residents to choose their service option will be sent out the second week of May.

4. Who will be responsible for maintenance / replacement of the new carts?

The new carts will be property of Groot Services, and therefore they will repair or replace any damaged carts. If a cart is stolen, fill out a police report and they will replace the cart.

5. How much do the carts hold?

The 3 carts hold the following amount of garbage:
- 35 gallon cart holds approximately three 13 gallon trash bags
- 65 gallon cart holds approximately six 13 gallon trash bags
- 95 gallon cart holds approximately ten 13 gallon trash bags

6. What are the sizes of the recycling bins?

There is a 35 gallon and a 65 gallon recycling cart.

7. How will senior citizens register for the orange bag program?

Senior citizens will receive a separate mailer to confirm their registration in the orange bag program. All questions regarding the orange bag program should be directed to Groot Services via phone at 630-892-9294.

8. Will there be any charge if the homeowner wishes to get a different size?

There will be an initial 90 day period where residents can swap cart sizes free of charge. After the 90 day period there will be a $25 service fee.

9. When and how will the carts be delivered?

The program will be effective July 1, 2015. Delivery will follow the garbage route. Monday delivery will begin on the west side through and until the far east side of Aurora.

10. How will the homeowner be billed?

The bill will come from Groot quarterly, every 3 months.