Official website for the City of Aurora, Illinois. Mayor Robert J. O'Connor

Testimonials & Awards

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We enjoy hearing from you to determine how we can constantly improve our customer satisfaction.


We grade ourselves on the following criteria:

  • Meeting indicated timelines
  • Keeping you informed of the progress
  • Communicating clearly
  • Attitude
  • Timeliness of Service
  • Professionalism
  • Knowledge of Process
  • Responsiveness to your inquiry

Kind Words:

Listed below are a few kind things the people of Aurora have said about us along with a review of our grading scale on a yearly basis.