Show All Answers

1. What is the Grand Army of the Republic Hall?

Aurora’s Grand Army of the Republic (GAR) Hall was opened on July 4, 1878, as a meeting space for and a tribute to Union soldiers following the Civil War. The Hall was funded by donations from Aurora's residents and the land was donated by Joseph Stolp, and it housed the only public library in the city until 1903. The octagonal limestone building sits at 23 E. Downer Place.

The GAR Hall was later turned into a museum of Aurora's involvement in the Civil War, but was closed in the 1990s after the building's foundation was deemed structurally unsafe.

2. Didn't the City already restore the GAR?

Following the closure of the GAR Hall, when the building's foundation was deemed unstable, work began to rehabilitate the physical structure of the building. The $2.7 million project shored up the foundation for the long term and also included work to preserve the limestone exterior of the building.

3. So what will this restoration include?

This phase will result in the near completion of the Angel Room and the creation of several exhibits. Work includes trim work, flooring, painting, electrical work, lighting and other small details. The facility will include an operational elevator and a restroom on two levels. One of the GAR Hall’s original book cases will be restored and installed to display museum artifacts.

4. How much will it cost?

The project consists of 2 main scopes of work. The exhibit design, fabrication and signage portion will cost approximately $300,000. The majority of that, $246,000, will be funded by 2 grants. The interior restoration will cost approximately $140,000 and will be funded by the city.

5. When will construction start?

The project consists of 2 major scopes of work. The City of Aurora contracted Bluestone Design Build for the design and building of display cases in June 2015. This work began in July 2015 and is expected to be complete in mid-2016. The interior restoration began in March and will be complete in mid-2016.

6. What will be on display when it opens?

Civil War medals, weapons, photographs, flags and letters sent from the front lines home to Aurora will all be on display at the GAR Museum in interactive exhibits that focus on the men and women from our area who fought to preserve the Union. The museum has about 1,200 artifacts in its collection, with most, but not all, from the Civil War. The museum could also host re-enactments of Civil War-era dances music and cultural activities as well.

7. Why is saving the GAR Hall so important?

The Grand Army of the Republic Hall in downtown Aurora is one of just a handful of Grand Army of the Republic buildings left standing in the United States, and over the past 130-plus years residents of Aurora have worked to build it, to save it from threats of being torn down, to save its foundation from crumbling, and to preserve its historical integrity.

As one of the few existing examples of a GAR Hall in the nation, the fully restored museum will attract Civil War and local history enthusiasts. Plus, the GAR Museum is listed on the National Register of Historic Places and contributes to the Stolp Island Historic District. The restored GAR Museum will not simply tell the story of the Civil War, it will tell the history of the people of Aurora who have worked so long for its preservation.

Show All Answers

1. Where do the animals come from?

Most of the animals are strays found on the streets. The shelter also gets many animals from owners who are moving, have allergies, can no longer care for or don't have the time.

2. Do you provide any vaccinations or the spaying / neutering of owned animals?

We do not have a veterinarian on staff to provide this service. This may be done at any of the fine local veterinarians in the area.

3. How long do you hold the stray animals?

We hold all stray animals for 4 full days, per Illinois State Law. After the 4 days, the animals are evaluated for adoption. Once up for adoption there is no preset time limit.

4. Why do the animals adopted from the facility need to be spayed or neutered?

Spaying and neutering is the only way to end the problem of over population. It also is a State Law, if the animal is adopted from this facility.

5. When adopting, why is it necessary to bring the entire family?

Everyone in the household is required to see the animal you are adopting prior to the actual adoption. We cannot guarantee the pet you would be adopting is housebroken, nor do we guarantee the temperament of the animal with children, adults, or other pets. Many of the animals we have are stray animals and we do not know their background. This is why, if you do have children or other pets at home, we require you to bring them here to the facility to see how they react with the pet you have chosen

6. If I have a rabies tag for my pet, why do I also need a City of Aurora Pet License?

The City of Aurora reaches into 4 counties: Kane, DuPage, Will and Kendall. While each county administers their own rabies/animal control program, these agencies have varying hours of business.

If we pick up a pet that is only wearing a county rabies tag, it may take a bit longer to find its owner/home. If your pet is wearing a City of Aurora pet license, we can move rapidly to get your pet back home to you. Your information will be in our own data base. A city pet license is also required by our City ordinances.

7. Besides adoptions and picking up of stray animals, what other services does Animal Control offer?

The Department of Animal Control can help answer questions about wildlife, provide information to help understand pet behavior, and enforce Local, State and Federal laws pertaining to animals. Animal Control gives educational tours and presentations to interested groups.

8. Why must I keep my pet on a leash?

Every year, many pets are injured or killed simply because their curiosity compels them to wander off a bit to explore their world. Other pets, after having wandered off, may become scared and may snap, growl or bite at strange animals or people. This is also required by City ordinance.

Show All Answers

1. Where is the office of the Aurora Emergency Management Agency?

The Aurora Emergency Management Agency is located at:
1200 E Indian Trail
Aurora, IL 60506

2. How do I contact the Aurora Emergency Management Office?

Phone: 630-256-5801 or 630-256-5800
Fax: 630-256-5809
Twitter: @Aurora_il_ema

For email addresses and additional information, view the staff directory entry.

3. What can I find on the Aurora Emergency Management (EM) Twitter site?

Find up-to-date information about emergency management responses, weather information, and situation updates about incidents in our city. Also find road closures and traffic information, classes and training opportunities. The Aurora EM also follows the City of Aurora, Aurora police, Illinois Department of Transportation, FEMA, Centers of Disease Control and the National Weather Service that also provide important information.

In addition, as a follower you will be able to post on our site questions, photographs of weather and storm damage, reports of damage from storms, power outages along with other items you feel are important.

4. How does the Aurora Outdoor Warning Siren System operate?

The city of Aurora has 18 sirens installed to warn residents of possible tornadoes, extreme severe weather, major emergencies, or the possibility of an attack on the United States that would affect the Aurora region.

5. When are the sirens tested?

The sirens are tested the first Tuesday of each month at 10 a.m. If tests are required after maintenance there will be notification to the local news agencies, cities Facebook and Twitter accounts and the Aurora Emergency Management Twitter Account. If there is a severe weather threat on a schedule test day the test will be canceled and local media will be notified of the cancellation.

Sirens will not be tested if the outside temperature is 32 degrees or colder.

6. Why do I not always hear the Outdoor Warning Sirens indoors when they are activated?

Outdoor Warning sirens are meant to alert residents when they are outside away from television, radio, and weather alert radios. They are not intended to notify residents that are in their homes or businesses.

7. The warning sirens are sounding, what should I do?

Do not call the Aurora Police Department dispatch center, Emergency Management Agency or County Police. If there is threatening weather take cover indoors on the lowest level of your home in an inner room. Tune in to your local television station, radio station, Emergency Weather Radio, or Aurora’s Emergency Advisory Radio Station 1650 AM for information.

8. Will the warning system be used to sound the all clear when the threat has passed?

No, the warning siren will not be sounded when the threat has passed.

Show All Answers

1. What should I do when I hear the sirens?

When the sirens are heard, go inside and tune to local media to get more information, such as the Emergency Radio Station.

2. Why can't I hear the sirens in my house?

Sirens are an outdoor warning system designed only to alert those who are outside that something dangerous is approaching.

3. How can I get alerts when I'm at work or in my house?

For alerts indoors, every home and business should have a National Oceanic and Atmospheric Administration (NOAA) Weather Radio All-Hazards. NOAA Weather Radio is like a smoke detector for severe weather, and it can wake you up when a warning is issued for your area so you can take appropriate action.

4. When are sirens tested?

Sirens are tested the first Tuesday of the month at 10:30 a.m. if the outside temperature is above 32 degrees and severe weather is not expected.

5. Why don't the outdoor warning sirens sound an all-clear signal?

There is not an all-clear signal because people should be indoors and monitoring local media for updates on the storm.

6. Why are the outdoor warning sirens sometimes sounded for hail and wind?

When thunderstorm winds exceed 70 miles per hour (mph), trees can be uprooted or snapped. Hail that is golf ball sized or larger can break windows. Both of these things pose a direct risk to life if people are caught outdoors.

Show All Answers

1. What Is aggregation?

Under aggregation, local officials bring citizens together to gain group buying power for the purchase of competitively priced electricity from an alternative retail electric supplier certified by the Illinois Commerce Commission.

2. How is the City of Aurora able to choose a certified electric generation supplier on my behalf?

In March 2012, the City of Aurora residents voted to allow the City of Aurora to contract for an electricity generation supplier on their behalf.

3. What is my rate with the aggregation program?

Under the aggregation program, you will receive a fixed rate of 8.086 cents per kilowatt-hour (KWH) for generation.

4. How will I know if I can save money under the City of Aurora electricity aggregation program?

ComEd's Price to Compare is adjusted every month. Understand your options to compare rates or call 630-585-5266. For additional help visit Plug In Illinois - Power of Choice.

5. What do I need to do if I want to be included in this aggregation program?

You do not need to do anything to receive the discounted generation pricing under this program.

6. If I join the City of Aurora electricity aggregation program, who will deliver my power, read my meter and respond to emergencies, such as power outages?

ComEd will be responsible for the delivery of power to your home or business. Since ComEd still owns the wires and poles that deliver power to you, ComEd will continue to read your meter and restore power after an outage.

7. Is your price fixed or does it vary?

In this program, the rate you will receive is fixed, so your price will not change throughout the term of the agreement.

8. If I join the aggregation, can I stay on budget billing?

Yes. You will remain on budget billing with the ComEd portion of your bill.

9. Can I still have my payment automatically deducted from my checking account as I do now?

Yes. How you pay your electric bill will not change.

Show All Answers

1. What does "opt out" mean?

"Opt out" means that you can decide not to participate in the program at any time during the term of the agreement without incurring a penalty.

2. What happens if I do not send in the opt-out form?

If you do not return the opt-out form by the due date, you will be included in the City of Aurora's electricity aggregation program and will begin receiving competitively priced electricity from Homefield Energy.

3. Can I opt out over the phone?

Yes. If you want to opt out over the phone you can call Homefield Energy at 866-694-1262 from Monday through Friday, 8 a.m. - 7 p.m. Central Time (CT).

4. Can I leave the program at a later date?

Yes. You may opt out of the program at any time. Call 866-694-1262.

5. I've received other offers from electric suppliers. Why should I choose the City of Aurora's aggregation program?

Homefield Energy's aggregation program is the only program endorsed by the City of Aurora.

6. What are my energy supply choices if I decide to opt out?

You will be placed with ComEd or you can shop for an alternative electricity supplier.

7. If I would like to stay with ComEd for the 2nd phase, do I need to opt out of the city's electricity aggregation program again?

Yes. This is true if you opted out of the 1st phase and elected to have ComEd as my supplier. Each time the city's supply contract expires under its electricity aggregation program and a new contract is executed, another opt-out election is necessary.

8. I am currently receiving power from an alternative electricity supplier. Do I need to participate in the opt-out process?

No. If you do not have the city's aggregation program or ComEd as your supplier, you are automatically opted out of the program and will not be switched away from your current supplier.

9. If I opt-out of the program can I return at a later date?

Yes. You can return to the city's program at any time. However, if you opt-out and do not choose an alternative supplier within 60 days, you will be required to remain with ComEd for 12 months. You will not be able to return to the city's program during that time.

10. If I am receiving power from an alternative electricity supplier and I want to opt-in to the program, what should I do?

You can opt-in by phone at 866-694-1262. A Homefield Energy representative will be happy to help you. Keep in mind that termination penalties may apply when breaking supplier contracts early. Carefully read the terms and conditions statement provided by your current supplier before making a decision.

11. I received a letter from ComEd stating that they received notice that my "electricity supplier of choice is being changed to Homefield Energy." Why did I receive this letter?

Let's say you are currently participating in the city's electricity aggregation program and receiving my electric supply from first energy solutions. You would like to continue the program and did not opt out of the next round program, and you expect to receive your electricity supply from Homefield Energy, and then you received this letter.

ComEd sent you the letter simply to make sure that you understand that your electricity supplier is being switched from First Energy Solutions to Homefield Energy. You will still be participating in the city's electricity aggregation program. You need not be concerned about the letter.

Show All Answers

1. What do I need to know about pricing?

Orders shall not be shipped or invoiced at prices higher than those last charged or shown on the purchase order except by express written agreement with the City of Aurora.

All prices must be Free on Board (FOB) destination. Where shipping costs are not included in the stated price on the purchase order, the vendor shall prepay such costs and add to the invoice. Cash on Delivery (COD) shipping will NOT be accepted.

2. What information must appear on shipments, invoices and packing slips?

A valid City of Aurora purchase order number and ordering department name must be marked on all packages. Deliveries will be refused if not sent to the “ship to” address indicated on the purchase order.

Vendor name, address and phone number and clear quantities, item descriptions, units of measure and date must appear on the invoice and packing slip.

3. What do you need to know about payment?

The City of Aurora complies with the Illinois Local Government Prompt Payment Act which specifies that, following receipt of goods and/or services, any invoices approved for payment shall be paid within 30 days after the date of approval. When cash discounts are offered, the discount date shall begin with the date the invoice is received or delivery date to the City, whichever is later.

Invoices must be sent to the Purchasing Division. Payment will be delayed if invoices are sent to other city offices. Mail, fax or email invoices to:
City of Aurora, Purchasing Division
44 E Downer Place
Aurora, Illinois 60507

Our fax number is 630-256-3559. To find our email and other contact information, please view our staff directory entry.

4. How are damaged or delayed goods handled?

Goods and materials must be properly packaged. Damaged goods or materials will not be accepted, or if damage is not readily apparent at the time of delivery, the goods shall be returned at no cost to the city. When goods cannot be inspected at the time of delivery, the city reserves the right to inspect the goods at a reasonable time subsequent to delivery.

Delays in shipment shall be reported immediately by the vendor to the city. The city reserves the right to cancel any order where goods are not received within 90 days of the purchase order date, unless a longer delivery period is specified in the Invitation to Bid or on the face of the purchase order.

Show All Answers

1. What is the Chief’s name and mailing address?

The Chief's name is Gary Krienitz. The department mailing address is:
75 N Broadway
Aurora, IL 60505

2. What is the department address?

The department address (which is the same as the central station address) is:
75 N Broadway
Aurora, IL 60505

To see the complete entry of contact information for this department, view our staff directory.

3. What are the phone and fax numbers for the department and stations?

The Fire Department fax number is 630-256-4009.

Phone numbers are:
- Central Station - 630-256-4000
- Station 3 - 630-256-4030
- Station 4 - 630-256-4040
- Station 5 - 630-256-4050
- Station 7 - 630-256-4070
- Station 8 - 630-256-4080
- Station 9 - 630-256-4090
- Station 10 - 630-256-4110
- Station 12 - 630-256-4120

4. Where is this street? / What if I'm trying to locate a certain street?

Call Customer Service at 630-256-4636 (information line) for directions.

5. What's the number for the Aurora Police Department?

The phone number is 630-256-5000 (non-emergency number).

6. What's the number for City Hall?

The phone number for City Hall is 630-256-4636.

7. How do I know which station is closest to my residence?

You can call Central Station at 630-256-4000 or check our Fire Station Location Guide (PDF).

Show All Answers

1. My Carbon Monoxide (CO) detector / fire alarm is going off. What do I do?

Call 911 immediately.

2. What is the Fire Department's Insurance Service Office (ISO) rating?

Currently, the Aurora Fire Department maintains a fire protection rating of "Class 2" though the Insurance Service Office.

3. I have several old cans of paint, solvents and thinners. How can I safely dispose of household-generated hazardous materials?

The facility is located just north of the Department of Public Works building at Fort Hill Drive and Jefferson Avenue at:
156 Fort Hill Drive
Naperville, IL 60540

It will operate on Saturdays and Sundays, from 9 a.m. to 2 p.m., excluding holidays. Materials may not be dropped off outside these posted hours.

Naperville operates 1 of only 4 permanent drop-off locations for household hazardous waste in the state in cooperation with the City of Aurora and Will, DuPage and Kane counties. Since 1992, the program has operated out of Fire Station Number 4 on the City’s north side. During Fiscal Year 2014, the City collected 266 tons of household hazardous materials, including the following and more:
- Anti-Freeze
- Cleaning Products
- Fertilizers
- Flammables
- Herbicides
- Oil
- Paints
- Prescription Medications

4. Where can I get fire extinguishers refilled?

The Fire Department does not service or refill fire extinguishers. Look in the Yellow Pages under fire extinguishers or fire extinguishing systems.

5. I need help installing my child's car safety seat. Who should I call?

The Aurora Fire Department has certified car seat installers. You may call them at 630-256-4000 to set up an appointment.

6. How can I arrange a tour of a fire station?

You can call the Fire Prevention Bureau for assistance at 630-256-4130. To tour a fire station or request a program, fill out the request form (PDF).

7. How much does an ambulance transport cost?

Resident fees range from $1,300.00 to $ 1420.00 plus mileage. Non –resident fees range from $1890.00 to $2,270.00 plus mileage.

8. Do you accept tattered American flags for proper disposal?

Yes, the Aurora Fire Department maintains a flag disposal box at:
Central Station
75 N Broadway
Aurora, IL 60505

Flags deposited there are given to local veterans organizations, where they are properly disposed. For information on how to respectfully display the American flag, go to The American Legion Flag FAQs.

Show All Answers

1. How do I get a copy of a fire report?

Submit requests in writing to:

Aurora Fire Department/Central Station

Attention Records

75 N Broadway

Aurora, IL 60505

Insurance companies and investigators must remember to include a $5 processing fee.

There are a few ways to obtain a request form. Homeowners, renters and landlords can obtain a free copy of a fire report by going to Aurora Fire Department’s Central Station, filling out a Freedom of Information Act (FOIA) request form and showing valid identification. Hours are 9 a.m. to 3 p.m., Monday through Friday.

To make a request online through the City’s online portal click here:  

Freedom of Information Act Portal:

2. How do I get a copy of an ambulance report?

Contact Aurora Fire Department Records department at 630-256-4000 between 9 a.m. and 3 p.m., Monday through Friday.

3. How do I become a firefighter? When are you taking applications again?

Please only apply when we post a firefighter position opening. More application information is available on the Application Process page.

Show All Answers

1. Do I need to complete a separate application for each job I want to apply for?

Yes, a new application is required for each employment opportunity. Submit your application to:
44 E Downer Place
Aurora, IL 60505

Fill out the application form (PDF).

2. Do you accept faxed applications?

No, however, we do accept faxed resumes in order to establish intent to apply. It is your responsibility to follow up with an original signed employment application. Our fax number is 630-256-3439.

3. Can I submit a resume instead of filling in the employment history on the application?

No, generally the resume does not address all of the information requested on the application. You need to fill out the employment history.

4. How soon will I find out my status once I have applied?

All applicants selected for a personal interview will be contacted by phone. All other applicants will receive notification through the mail. This process takes approximately 4-6 weeks.

5. Can I fill out an application for any position?

No, applications are only accepted when a position is open. View our Application Process page.

6. Why wasn't I contacted for an interview?

Applicants whose experience and training are most closely suited to the needs of the City of Aurora may be selected for further testing/interviews. Criteria will be based on job-related knowledge, skills, and abilities.

7. Where am I on the Civil Service eligibility list that I tested for?

Applicants that have tested for a particular Civil Service position must contact the Civil Service Commission at 630-256-3450 to obtain their current place on the eligibility list.

Show All Answers

1. I thought coyotes were wild animals. Why are they in my neighborhood?

They are wild animals. However, as area open lands have decreased over the past 3 decades and human population has increased, coyotes have not only survived but have adjusted. While they still make their homes in wooded and open areas they have ventured into surrounding neighborhoods primarily to search for food.

2. Are coyotes a danger to my family?

Most coyotes are leery of people and tend to stay away from humans. However, like any wild animal, they can be unpredictable and dangerous. While attacks on humans are very rare, young children should never be left unattended. Coyotes pose a significant threat to small pets.

3. What happens if I encounter a coyote?

If you see or are approached by a coyote, you should exhibit caution. Do not run away. Instead, yell, wave your arms, and/or throw an object at the animal. It is also a good idea to carry a walking stick. Immediately report any coyote sightings to the Aurora Animal Control Division at 630-256-3630, 24 hours a day. In the case of a coyote attack on a human, call 911.

4. How is the City addressing coyotes in neighborhoods?

The safety of our residents is the City’s utmost concern. Aurora’s Animal Control Division responds to all reports of coyote attacks around the clock. While Aurora’s Animal Control Division investigates coyote sightings during normal business hours, coyotes rarely linger in populated areas. By the time our Animal Control officers reach an area, the coyotes have typically retreated and are no longer visible.

The best way to decrease coyotes in neighborhoods is to partner with our citizens to make affected areas undesirable to coyotes.

5. What can I do to make my home and neighborhood undesirable to coyotes?

The biggest tip is don’t feed the coyotes either intentionally or by accident. 90% of a coyote’s diet is small mammals but they will also eat birds, snakes, insects, fish, fruit, and vegetables. They can be attracted to bird and squirrel feeders, bread that is fed to ducks and geese, pet food that is left outside, and other unintentional food sources. Because of that, adhere to the following tips:
- Do not keep garbage cans outside if possible or at the very least, make sure the containers have tight-fitting lids.
- Keep grills and barbecues clean. Even the smallest food scraps may attract a coyote.
- Keep pet food and food and water dishes inside especially at night.
- Make sure ripe fruit and vegetables are picked from gardens.
- Stop feeding other wildlife or at the very least, do not allow spillage to accumulate outside of the feeders.
- When coyotes find these types of food sources in residential areas they may lose their fear of humans and eventually test both people and pets as prey.

6. How do I keep my family pets safe?

It is important that dogs, cats, and other pets, especially those smaller in size, not be left unwatched while outside. Pet doors should also be secured and remember that “invisible fencing” is ineffective on coyotes. Coyotes can also be attracted to free-ranging domestic and feral cats. Domestic cats should be kept inside.

7. Where can I get more information?

More information on coyotes is available by calling the City’s Animal Control division at 630-256-3630. There is also excellent information on the animals at the Illinois Department of Natural Resources website.

Show All Answers

1. What are the graduated increases in fines for parking tickets?

General Tickets under $50 are:
- General fine: $25
- After due date fine: $40
- After first hearing fine: $80
- After second hearing fine: $130

General Tickets over $50 are:
- General Fine $50
- After due date fine: $75
- After first hearing fine: $125
- After second hearing fine: $185

General Train Station Tickets are:
- General Train Station Tickets fine: $25
- After due date fine: $40
- After first hearing fine: $80
- After second hearing fine: $130

Train Station No Permit Tickets are:
- Train Station No Permit Tickets fine: $50
- After due date fine: $75
- After first hearing fine: $125
- After second hearing fine: $185

Handicapped Parking Tickets
- Handicapped Parking Tickets fine: $250
- After due date fine: $250
- After first hearing fine: $250
- After second hearing fine: $250

2. What are administrative hearings?

You may contest the validity of a parking ticket by appearing at an Administrative Hearing in person or by written appeal every Friday at 1:30 p.m. at the Aurora Police Department located at:

1200 E. Indian Trail

Aurora, IL 60505

3. Where can I find all of the City’s parking ordinances?

Parking ordinances regulate parking in the City of Aurora. Parking ordinances are located in Chapter 27 of the City of Aurora Code of Ordinances. This can be seen at the public library at:
101 S River Street
Aurora, IL 60506

The ordinance can also be viewed online.

Show All Answers

1. I want to start a project in Aurora, where do I start?

The first step with starting a project in Aurora is to schedule a Development Services Team (DST) meeting. DST Meetings are scheduled to answer project related questions and inform customers of our processes.

2. How do I schedule a Development Services Team Meeting?

Our team is available to meet Tuesdays 1-4pm, Wednesdays 9am-12pm, and Thursdays 1-4pm. Meetings typically last up to one hour and should be scheduled at least a week ahead of time. To meet with our team please complete the Meeting Request Form online.  Upon receipt of your request the Planning & Zoning office will call you to schedule a meeting.

3. Where can I find the development related checklists, worksheets, handouts, and formatting guidelines I need?

A comprehensive list of all development related handouts can be found on the Procedures & Handouts page of our website.

4. How long does the Review & Approval process take typically?

The Review & Approval process varies on a case by case basis. However, typically from the date of formal submittal the following schedule applies. 

• Annexations, Incentive Agreements, Dedications, Vacations, Administrative Reviews, and Boundary Agreements (45-60 Days)
• Preliminary Plan/Plats (& Revisions), Final Plan/Plats (& Revisions), and FoxWalk Certificates Of Appropriateness (60-75 Days)
• Annexation Agreements, Rezoning, Special Uses, Authorized Variances, Church Site Plans, Major Variances, Special Sign Districts, and Comprehensive Plans (60-90 Days)

Show All Answers

1. Do I live in a historic district and/or is my building a landmark structure?

To verify whether your property is located in a Historic District, use the My Place tool.  Search your property’s address and then use the information provided at the bottom of the screen.  Scroll to the right to find the Historic District box.  To verify if your property is a local landmark visit the Historic Preservation Resources & References page and search under Designated Landmarks.

2. How do I apply for a Historic Certificate of Appropriateness (HCOA)?

To apply for an HCOA you may pick up and return the application at the Building & Permits department.

3. Can I replace my original wood windows with vinyl?

No, original wood windows shall first be repaired and if that is not feasible, they shall be replaced with inkind material and inkind design. A Historic Certificate of Appropriateness (HCOA) is required.  Please apply at Building & Permits.   Include pictures of the existing windows and information pertaining to the proposed replacement windows.

4. Can I add storm windows?

Yes, storm windows may be added to windows within the historic districts if done according to the Design Guidelines. Storm windows shall be correctly sized to fit the window opening, including round arches. Frames should obscure the window behind as little as possible and should be full view or have the meeting rail match that of the window behind it. Storm windows can be wood or aluminum with a painted, baked-on, or anodized finish. The finish should match the window frame in order to blend into the surround as much as possible.

5. Can I replace my original wood door with a fiberglass or metal door?

No, original wood doors should be restored if possible and shall be replaced with inkind material and inkind design. A Historic Certificate of Appropriateness (HCOA) is required. Please apply at Building & Permits providing pictures of the existing door and information pertaining to the proposed replacement door.

6. Can I cover my wood siding with aluminum or vinyl siding?

No, original wood siding shall not be covered and shall be restored. Typically, aluminum and vinyl siding are not permitted in the historic districts. If 51% or more of the siding is beyond repair or missing, the Preservation Commission will consider the installation of cement board that matches the reveal and texture of wood siding. Please contact the staff for additional information on siding.  A Historic Certificate of Appropriateness (HCOA) is required.

7. Can I replace non-original material with similar non-original material without a Historic Certificate of Appropriateness (HCOA)?

No, replacement of non-original material still needs an HCOA.  The Historic District regulations are not just limited to keeping the current condition of a property but require new changes to be historically appropriate and adhere to the Design Guidelines.

8. Can I replace my aluminum siding with aluminum or vinyl siding without a Historic Certificate of Appropriateness (HCOA)?

No, replacement of non-original material still needs an HCOA. Typically, aluminum and vinyl siding is not permitted in the historic districts. If still existing, the original wood siding underneath the synthetic siding should be restored.  If restoration is not possible, the Preservation Commission has permitted alternative material, such as cement board that replicates wood. Please contact the staff for additional information on siding before beginning any work.

9. What do I need to know about replacing my roof?

Roofs may be re-roofed with asphalt or fiberglass shingles if the original materials are determined beyond repair. Asphalt shingles in dark shades of gray, brown, or black are appropriate for the replacement of early asphalt shingles, which were found on many of the homes in the four districts that were constructed in the early 1900s. Roofs should have ridge vents rather than pot/mushroom vents as they are less visually noticeable. If pot/mushroom vents are necessary, they should be located on the rear rooflines, or near the rear for those front-facing gable homes. The vents should match the color of the roof. Gutter straps shall be located under the shingles. A Historic Certificate of Appropriateness (HCOA) is required.

10. How do I report a property violation in my Historic District?

You may file a report using the InfoAurora Portal under General Information – Miscellaneous Customer Services.

11. What types of work require a Historic Certificate of Appropriateness (HCOA)?

An HCOA is required for:

• Any new construction or exterior remodeling which requires a building permit.
• Any construction or alteration work that affects the exterior architectural appearance of a property.  This includes, but is not limited to the following replacements or modifications: doors, exterior lighting fixtures, fences, garages, gutters, handrails, masonry (walls, chimneys or foundations), paint removal, porches (and porch components), siding, stairs, windows.

12. What types of work do not require a Historic Certificate of Appropriateness (HCOA)?

An HCOA is not required for alterations which do not affect the exterior architectural appearance of a property. This includes, but is not limited to the following: exterior paint colors, installation of landscaping and plant materials, interior remodels, minor maintenance and repair with no modifications.

13. How many local historic districts does Aurora have?

Aurora has 4 locally designated historic districts. View the map.

• Near Eastside Historic District - designated 1981
• Riddle Highlands Historic District - designated 1989
• Tanner Historic District - designated 1998
• Palace Street Historic District - designated 1999

14. How many national register historic districts does Aurora have?

Aurora has 4 National Register Districts. View the map.

• Stolp Island Historic District
• LaSalle Street Auto Row Historic District
• Westside Historic District
• Middle Avenue Historic District 

15. What is a national register historic district?

The National Register of Historic Places is the official Federal list of districts, sites, buildings, structures, and objects significant in American history, architecture, archaeology, engineering, and culture. Sites can have significance on a national level as well as a local, community level. The National Register is maintained by the National Park Service but is typically managed at the state level. In Illinois, the state level organization is the Illinois Historic Preservation Agency.

In addition to the honorific recognition, properties listed individually or deemed to be contributing to a National Register Historic District, may be eligible for Federal tax provisions. A 20% investment tax credit is available for income-producing certified historic structures that undertake rehabilitation work that adheres to the Secretary of the Interior’s Standards for Rehabilitation. This rehabilitative tax incentive is available to commercial, industrial, and rental residential buildings.  For more information visit the National Register website.

16. How do national register historic districts differ from local historic districts?

Locally designated historic districts (Aurora has 4) and landmarks are not necessarily listed on the National Register. In general, properties listed on the National Register but not designated under Aurora's Preservation Ordinance, do not require the same level of design review that is required for locally designated properties.

Show All Answers

1. I am looking to locate my business in the City of Aurora. What Zoning is my business allowed in?

To determine permitted zoning for certain uses, refer to Table 1: Use Categories.

2. Where can I find available buildings or sites in Aurora to locate my business?

To find available real estate in the city you may contact Invest Aurora, Aurora's Economic Development Public/Private Partnership. 

3. What kinds of financial incentives are available for businesses/development in Aurora?

For information regarding financial incentives, you may contact Invest Aurora, Aurora's Economic Development Public/Private Partnership.

4. My business is running a special promotion. Do I need a permit to post temporary banners and signs?

Chapter 41, Section 6 - Miscellaneous Signs of the Aurora Municipal Code limits the types of special events that attention getting devices (banners, balloons, wind wavers, etc.) can be used for, to Grand Openings, community activities, holiday celebrations, carnivals, festivals, and parades.  All other types of activities are prohibited from having temporary signs posted to advertise such events.

5. I have a business in the City. How big can my wall sign be?

Wall signs in business and manufacturing districts are limited to 10% of the building facade, up to 22 feet high. This means that when calculating the square footage of the building facade (width times height), if the building is taller than 22 feet in height, anything over 22 feet in height does not count towards the calculation.

Windows and doors do not need to be subtracted from the calculation, and the height calculation is measured from grade. There is no limit to the number of wall signs, as long as the total permitted square footage is not exceeded. Wall signs are permitted to be placed on any facade, and each facades permitted square footage is calculated independently of the others.

Signs are not permitted to cross or cover windows and door frames, and may not be placed on the roof of structures, otherwise the placement of wall signs is not restricted.

6. I want to replace the existing ground sign for my business. Do I need to get a permit?

A permit is required.  Any changes to ground signs must be reviewed both by Zoning for compliance with the City’s Sign Ordinance, and by the Building Department for compliance with all applicable building codes.

 If the zoning of your property is Planned Development District (PDD), please submit a Land Use Inquiry to determine if the sign proposal constitutes a significant change to any approved Final Plan. To see if your property is PDD you may call the Planning office at 630-256-3080.

7. I want to add an Electronic Message Center to the existing sign for my business. Is this allowed?

Yes, Electronic Message Centers (EMCs) are permitted components of ground signs. EMCs are limited to 30% of the permitted sign square footage and must be an integral part of the design for the sign. Any messages posted on an EMC must remain fixed in the display area for a minimum of 15 seconds.

If the zoning of your property is PDD - Planned Development District, please submit a Land Use Inquiry to determine if the sign proposal constitutes a significant change to any approved Final Plan. See if your property is PDD you may contact the Planning office at 630-256-3080.

8. I want to serve alcohol at my restaurant/business/event, do I need a liquor license?

See the City Clerk’s page on our website for information on Liquor Licensing in the City of Aurora.  If you are opening up a new business and wish to serve alcohol, a DST Meeting is recommended.  You can Request a DST Meeting using our online form.

Show All Answers

1. What is the Zoning of my property?

To look up your property’s zoning, use the My Place tool.  Be sure to spell out each word of the address (i.e. 1 South Broadway).

2. What are the Permitted Uses on my property?

To look up permitted uses, see Table 1: Use Categories in the city’s Zoning Ordinance.  

Note: To determine the permitted uses on a property, you first need to know what it is zoned.  To look up a property’s zoning, use the Property Zoning Search tool. 

3. What are the Setback Requirements for my property?

Setback requirements vary depending on the property’s zoning.  Please refer to the Zoning Ordinance, Section 5.8 Setbacks and/or the Plan Description of the Planned Development District (PDD) the property falls under. If you are unsure of whether your property is located in a PDD, please contact the Planning and Zoning Division at 630-256-3080.

4. How can I get a Zoning Verification Letter for my property?

The Planning & Zoning division can provide a Zoning Verification Letter upon request.

Fee schedule:

• Certificate Letter of Zoning Verification $3
• Certificate Letter of Zoning Compliance $20
• Certificate Letter of Non-Conforming Use $30

5. Where can I find the Plat of Survey for my property?

A Plat of Survey should be provided to the home owner at the time of purchase of the property.  The City of Aurora does not keep records of Plats of Survey. A professional Land Surveyor must be hired.

6. Can I connect my property to the City Water?

If your property is within the city limits and is already annexed, then connecting to city water can be done through a Building Permit.  Please contact the Building & Permits department. 

If your property is within the city limits but not yet annexed, or if your property is outside the city limits, a connection to city water is at the discretion of the Planning & Zoning Division.  In this case, a Development Services Team (DST) Meeting is recommended.  You may request a DST Meeting using our online form. 

7. Is my property located in a Historic District?

To verify whether your property is located in a Historic District you may use the My Place tool.  Search your property’s address and then use the information provided at the bottom of the screen.  Scroll to the right to find the Historic District box.  

For additional information regarding Historic Districts see the Historic District FAQ section, or visit the Historic Preservation page on our website.

8. What are the requirements for a home occupation?

One outside employee (a person who does not reside at the home) is permitted to be employed in a permitted home occupation. No retail sales, use of a detached building such as a garage or shed or business signs may be displayed. Only normal residential traffic is allowed. See Section 7.3-2 of the Aurora Zoning Ordinance for the complete Home Occupation Regulations.

9. Would a daycare business be permitted in a private home?

A day care facility in residential zoning requires a Special Use Permit.  This is a nine step review and approval process.  A DST Meeting may be scheduled to answer further questions, however the City does not typically support a day care services in private homes.

10. What do I need to do if I want to have a garage sale?

No permit is required. Garage sales/yard sales may be conducted no more than 2 times per year.

• Each garage sale may last no longer than 3 consecutive days
• No signs nor merchandise may be displayed on public property between sidewalk and curb.
• Pennants, banners, balloons or similar attention-getting devices are not allowed.

11. How can I get my Home Owner’s Association information?

The City of Aurora does not maintain or keep on file Homeowners Association documents. The Official Documents should be on file at your County Recorder's Office.  The current officers of the Association should be on file with the Illinois Secretary of State's Office, you will need to know the legal name of the Association from the documents you can get from the County Recorder's Office.

12. Can I park a commercial vehicle or RV on my property?

No commercial vehicles above a “B” plate classification nor equipment are permitted to be parked/stored in a residential area. This will also include any tow trucks, panel trucks, dump trucks and all commercial equipment. Only one (1) commercial vehicle with a “B” plate classification is allowed per residence.

Parking of one (1) recreational vehicle for each zoning lot may take place in interior side or rear yards provided that the vehicle is set back six (6) feet from all adjoining residential structures. Recreational vehicles include trailers, boats and pop up-campers. These types of vehicles must be located in a proper setback area.

13. Can I park my trailer on this empty lot?

Trailer homes are not permitted to be parked on any vacant residential lots, only within the trailer parks in Aurora. Parking of any kind of trailer, trucks, other vehicles, etc. is not permitted on residential properties.  Commercial zoned lots may have exceptions.  Residential properties will not be rezoned as commercial for the primary use of parking.

14. Can I park a portable pod on my driveway? What are the restrictions on size and time?

Yes, portable pods are allowed on driveways.  A permit is not required. The Aurora Zoning Ordinance limits parking of these types of objects to 48 hours.

Show All Answers

1. Where do I go to apply for a Permit?

Building & Permits
65 Water Street
Aurora, IL 60507

Phone: 630-256-3130
Fax: 630-256-3139

Hours: Monday – Friday 8 a.m. - 5 p.m.

2. What work requires a permit? Do I need a permit for ______?

For a complete list of Residential and Commercial building permits, visit the Building & Permits page.

3. How much will my permit cost?

View the 2017 Permit Fee Schedule.

4. Do I need a permit for a fence? What are the fence regulations for my property?

A permit is required. For more information, visit the Buildings & Permits page.  Fence regulations for your property can be found in Section 4.2-4 Fences and Walls of the Zoning Ordinance. 

5. Do I need a permit for a driveway? Can I expand my driveway?

A permit is required. For more information, visit the Buildings & Permits page.  Please refer to Table 3: Residential Driveways of the Zoning Ordinance for driveway regulations and requirements. If your property is located in a Historic District, a Historic Certificate of Appropriateness (HCOA) is also required.

6. Do I need a permit to demo a garage or shed on my property?

A permit is required. Please be advised, pursuant to Sec. 4.4-2.5 of the Aurora Zoning Ordinance "...when a structure has been constructed on a slab or foundation, and demolition occurs for whatever reason, the accessory structure may be re-established at its previous location without the necessity of a variation provided that an application or building permit is made no later than 6 months after demolition."

7. Do I need a permit to build/rebuild a garage or shed on my property?

A permit is required. For more information, visit the Buildings & Permits page.  For additional information regarding location, setbacks, materials, and other regulations, see Section 4.4 Accessory Uses & Structures in the Zoning Ordinance.

8. Do I need a permit to paint my house?

A permit is not required for paint color.  If the property is located in a Historic District, appropriate color suggestions can be found on the Illinois Historic Preservation Agency (IHPA) website.  You may also call the Aurora Historic Preservation Planner for suggestions at 630-256-3080.

9. I want to replace the existing ground sign for my business. Do I need to get a permit?

A permit is required. Any changes to ground signs must be reviewed both by Zoning for compliance with the City’s Sign Ordinance, and by the Building Department for compliance with all applicable building codes.

If the zoning of your property is Planned Development District (PDD), please submit a Land Use Inquiry to determine if the sign proposal constitutes a significant change to any approved Final Plan. To see if your property is PDD you may call the Planning office at 630-256-3080.

10. I want to add an Electronic Message Center to the existing sign for my business. Is this allowed?

Chapter 41, Section 6 - Miscellaneous Signs of the Aurora Municipal Code limits the types of special events that attention getting devices (banners, balloons, wind wavers, etc.) can be used for, to Grand Openings, community activities, holiday celebrations, carnivals, festivals, and parades.  All other types of activities are prohibited from having temporary signs posted to advertise such events.

Show All Answers

1. What is the Zoning for this property?

Verify the zoning of any property in Aurora by using the Property Zoning Search tool. 

2. What are the Permitted Uses on this property?

To look up Permitted Uses of a property, see Table 1: Use Categories in the city’s Zoning Ordinance.  Note: To verify permitted uses on a property you must first know what it is zoned.  To look up a property’s zoning, use the Property Zoning Search tool.  

3. How can I get a Zoning Verification Letter for this property?

The Planning & Zoning division can provide a Zoning Verification Letter upon request.

Fee schedule:

• Certificate Letter of Zoning Verification $3
• Certificate Letter of Zoning Compliance $20
• Certificate Letter of Non-Conforming Use $30

4. Where can I find the Plat of Survey for this property?

A Plat of Survey should be provided to at the time of purchase of the property.  The City of Aurora does not keep records of Plat of Surveys.  You may check with the subject property’s County Clerk’s Office.  If they do not have a record of it, a professional Land Surveyor must be hired.

5. Are the development services’ related codes and ordinances available online?

Yes, the following codes and ordinances are all available online:

• Building Codes
• FoxWalk Overlay District Guidelines
• Historic Districts and Landmarks Guidelines
• Land Cash Ordinance
• Sign Ordinance
• Stormwater Control Ordinance
• Subdivision Control Ordinance
• Zoning Ordinance

6. Would a new driveway be permitted on a vacant lot?

No, driveways are not allowed on vacant lots.

7. Can I build a fence around a vacant lot?

No, fences are not permitted to be built around vacant lots.

Show All Answers

1. What are the times for curfew and what are the penalties?

For youths ages 15 and under, 10 p.m. daily. For youth ages 16-17 11 p.m. Sunday through Thursday, and curfew is at 12 a.m. (midnight) on Friday and Saturday. If the juvenile is in a car at the time of arrest, it can be impounded at a cost no less than $150 plus storage fees, no matter who owns the vehicle. The juvenile will be arrested, photographed, and fingerprinted. The guardian/parent will be called to pick up the minor. They also may have to appear in local court. There are exceptions in this ordinance to allow for work, school activities, and church events. Further charges against the parent or guardian are also possible.
Section 29-20 City of Aurora Code of Ordinances

2. Who do I contact regarding how to become a Police Officer?

Contact APD's Recruiting Team by calling (630) 256-COPS (2677) or via email at [email protected]. 

You can also learn more about our department by clicking here.

3. When is the next testing date to become a Police Officer?

Testing dates and more information on how to join the team at the Aurora Police Department are posted on our recruiting website. Click here to learn more. 

4. What are the rules for parking on the street during snow removal?

It is unlawful for any person to park a motor vehicle or, if parked, to allow a motor vehicle to remain parked or standing in any public street or alley during or after a snowfall in which there is an accumulation of 2 inches of snow or more. Violation of this ordinance may result in the removal of the vehicle at the owner’s expense.

5. How do I get a temporary handicap placard?

A form can be obtained from the Aurora Township Office, located 80 North Broadway, and then may be taken to and filled out by the applicant’s doctor. The form then should be taken back to the Township Office a placard can be issued on the spot. If you need a long-term or handicap placard or handicap license plates please contact the Secretary of State’s office.

6. Where do I obtain an accident report for insurance claims, and what is the cost?

Copies of accident reports can be obtained from the Aurora Police Department, 1200 East Indian Trail Road, at the front desk. Staff from the Records Department are available Monday through Friday, 8 a.m. to 4 p.m. Copies cost $5 per report.

You can also obtain a copy of a crash report quickly and easily online by clicking here.

7. Are there any Crime Free Housing Program training classes available?

Yes, we offer property owners a program called Crime Free Multi-Housing Program which consists of an 8hour long class that is held twice a year. Topics of discussion include the following:
- Applicant Screening
- Evictions and Court Proceedings
- Fire Safety
- Human Rights and Fair Housing
- Licensing and Inspections
- Nuisance Abatement
- Rental Agreements
- Section 8 and Public Housing


If you are interested in attending, please call Officer Gary Wrobel at 630-256-5482.

Crime Free Multi-Housing Program page

8. How do I report graffiti that has been painted on my home or property?

Call 630-256-INFO to make a report. In order to determine whether your property has been painted with “tagging” or “graffiti”, you should contact the Police Department at 630-256-5000 to file a report. Although the home owner is encouraged to remove the graffiti after the police have investigated, the City can assist in this matter. A removal report will be submitted to the City of Aurora’s Sanitation Department 630-256-3680 and a crew will be out to try and remove it.

9. Is there someone who can help us with the proper installation of a child/infant safety seat?

You may contact the Traffic Division at 630-256-5330 to schedule an appointment.

10. How do my neighbors and I start up a Community Group on our block?

At least 70% to 80% neighborhood participation is required. Find out what day of the week would be best to have a meeting. It’s best to have two dates available prior to contacting a Community Policing Officer. Consider a meeting location and it’s availability. Contact a Community Policing Officer 630-256-5000 to request a meeting and complete arrangements. Please Do not make any commitments before speaking to a Community Policing Officer.

11. Who do I contact regarding a parking ticket?

Questions regarding parking tickets should be directed to the city’s Motor Vehicle Parking Services.

12. What if I have a question on, or miss, a court date?

Aurora is geographically located in four different counties. If you have a question on, or miss, a court date, you should call the circuit clerk of the county in which the case originated:
- DuPage County, call 630-407-8700
- Kane County, call 630-232-3413
- Kendall County, call 630-553-4183
- Will County, call 815-727-8592

13. What is the City of Aurora’s Noise Ordinance?

Read through the City of Aurora Noise Ordinance.

14. What are the laws concerning loud noise from vehicles?

The Aurora Police Department aggressively enforces the Illinois State Statute that dictates that noise coming from vehicles (i.e. loud stereos) cannot be heard more than 75 feet away. In the City of Aurora, violators of this law can be issued a $250 citation for the first offense, $500 for a second offense if it occurs within a year of the first, and $1000 for a third violation that occurs any time after the second.

Show All Answers

1. Who does the Crime Free Multi-Housing Program and the Nuisance Abatement Ordinance pertain to?

The Nuisance Abatement Ordinance applies to all properties within the City of Aurora. The Crime Free Multi-Housing Program is intended for rental properties. Laws regarding rental properties and eviction proceedings can be complicated. Most small property owners operate their rental unit as an investment and may not have the background, information or experience that would assist them in preventing or dealing with problems on their property. The City of Aurora has continuously dealt with cases related to single family homes and rental properties where severe nuisance problems adversely impacted the quality of life, within the neighborhoods, and the property owner was unaware or unable to quickly or effectively resolve the matter. The Crime Free Multi-Housing program can help you be prepared to prevent problems or be ready to quickly and effectively resolve any problems should they occur.

2. What is the Nuisance Abatement Ordinance?

The Nuisance Abatement Ordinance is designed to enhance the quality of life by preventing and responding to the safety and security concerns of our community.

3. Who must attend the CFMH seminar?

All owners of residential, non-owner occupied properties must attend the CFMH seminar. You only need to attend this seminar once, regardless of the number of properties that you own. There may be times when a property owner (or agent or designee) could be mandated to attend the seminar more than once as a result of a nuisance abatement violation.

4. I live out of state. Do I have to attend?

Not necessarily. If you live out of state, you are required to have a local individual that handles matters for you related to the rental property. With this in mind, the ordinance does state the rental property owner or agent (manager), or the owner’s designee shall attend a CFMH seminar. An annual renewal is not needed.

5. What will I learn in the CFMH seminar?

The Crime Free Multi-Housing Program was developed in 1992 by the Mesa, Arizona Police Department. Over 1,700 communities in 44 states and 4 Canadian provinces have been trained in CFMH. The information contained in the seminar is a compilation of experience and proven methods from professional rental property managers, lawyers, and police officers. Seminar topics include:
- Explanation of the City’s residential rental ordinance
- CPTED (Crime Prevention Through Environmental Design) overview
- Applicant screening, rental agreements and Federal Fair Housing Act
- Crime prevention, risk management and Crime Free Lease Addendum
- Active property management and working with the Police
- Trespass agreements and Nuisance Abatement
- Kane County Judge discussing leases and evictions
- Gang and drug awareness
- A workbook and additional valuable resource information

6. Does the ordinance require me to evict a tenant for one criminal incident?

No, the ordinance does not require an eviction based solely on criminal activity. It does require the property owner/manager to take action to ensure no additional incidents occur. The ordinance does require the use of a Crime Free Lease Addendum or use similar wording, in the body of the lease, that makes criminal activity a cause for eviction. It simply provides the property owner the tools and ability to deal with a problem if they choose or need to, possibly leading up to an eviction. The Crime Free Lease Addendum is similar to the one developed by HUD and used in section 8 leases utilized by housing authorities. Evictions based on this concept were upheld by the U.S. Supreme Court in 2002 (see Oakland Housing Authority v. Rucker and Department of Housing and Urban Development v. Rucker).

7. Doesn’t the ordinance promote discrimination or profiling?

No. The Federal Fair Housing Act, which is discussed during the seminar and contained in the workbook has seven protected classes. A person’s behavior is not a protected class. The ordinance is designed to provide education and tools to rental property owners that will assist them and empower them to reduce the chances of problems and be prepared to quickly and effectively deal with problem tenants.

8. How can I be held responsible for the actions of my tenants?

A rental property, regardless of size, is in fact a business operation. While the City of Aurora has the power to declare certain businesses a nuisance, it has the right and responsibility to do the same for troublesome rental properties. The ordinance is designed to provide education and tools to rental property owners that will assist them and empower them to reduce the chances of problems and be prepared to quickly and effectively deal with problem tenants.

9. Does Crime Free Multi-Housing really work?

Yes! This multi-faceted approach to crime prevention is designed to assist property owners and managers to pro-actively avoid problems on the property. Crime and drug infested properties around the country have seen dramatic decreases in calls for police service after CFMH was implemented. On average there is a 68% reduction in calls for service once the CFMH program is set into place. For example the Village of Schaumburg started their Crime Free Multi-Housing Program in 1999. Since then, they have experienced an 11% decrease in calls for police service at their 18 major rental properties. It is apparent that their efforts of their CFMH program working with rental property managers along with their beat teams and specialty units have been effective.

10. What is the national criminal background check and landlord/tenant lease addendum?

Read the national criminal background check and landlord/tenant lease addendum on the CFMH program section.

Show All Answers

1. What is Beat Auto Theft (BAT)?

Simply, BAT is an auto theft prevention program that alerts police that your vehicle is normally not driven between the hours of 1 a.m. and 5 a.m.

2. How does BAT work?

You complete and sign a BAT Registration Form, available from Aurora Police. You are then sent a reflective BAT decal to be placed in the rear windshield (lower corner) on the driver’s side. If the police see your vehicle/decal out between 1 a.m. and 5 a.m., they have permission to stop the vehicle and question the driver.

3. What does BAT cost?

Registration and decal costs $5 per vehicle. This is a one-time fee for as long as you own your vehicle. The fee helps fund the BAT program.

4. What if I want to register more than one vehicle?

Each vehicle requires a separate registration form and $5 fee. Each vehicle in the BAT program receives its own decal and identification number.

5. What if a friend borrows the vehicle?

You must alert her/him that the vehicle might be stopped if driven during the BAT period; between 1 a.m. and 5 a.m.

6. What if I need to use the vehicle and am stopped?

You’ll be asked to produce a valid driver's license and vehicle registration card to verify ownership.

7. How do I withdraw from the BAT program?

It’s easy to withdraw from the BAT program. Send a completed BAT cancellation form and completely remove the BAT decal. You must do this when you sell your vehicle or otherwise transfer ownership.

8. Is the BAT program successful?

Although new to Illinois, BAT programs are having an impact in New York, Texas, Virginia, and other areas. It should be successful in Illinois, too!

9. Is BAT the best vehicle theft prevention program?

BAT can have an impact - but it’s just one way to reduce the risk of your vehicle being stolen. You should also park smart - lock your car, take the keys, close all windows and park in a well-lit area.

10. What if I have more questions about BAT?

Feel free to call the Illinois Secretary of State, Department of Police, toll free at 800-608-0561, or write care of the Beat Auto Theft program:
Illinois Secretary of State
Department of Police
324 West Monroe
Springfield, IL 62701

Show All Answers

1. When should I consider evicting a tenant?

Non-payment of rent is an obvious reason for evicting a tenant. However, the decision to evict a tenant for failing to abide by the specific terms of a lease is a more difficult decision. Effective property management includes the early recognition of noncompliance and immediate response to the problems associated with these behaviors. If you move quickly, you will find that tenants will believe that they can’t get away with non-compliant behaviors. If you fail to take action against a tenant who is engaged in non-compliant behavior and that behavior later causes damage or injury to another tenant, you may find yourself liable for damages. The end result may very well be deterioration in the value of the property and an inability to get good, high quality tenants.

2. Can I evict a tenant for dealing drugs or engaging in illegal activity inside his unit?

Yes you can. Successful eviction of this type of tenant is dependent up the use of the crime free addendum. The biggest hurdle you have to overcome in evicting a tenant for drug use is proving that the drug use is happening. Many municipalities are not only participating in seeking to evict drug dealers from the communities, they are actively encouraging the landlord to take action. Record the number of visitors that come and go into the apartment. Keep records of every disturbance which is reported from the building. Talk to your local police department regarding your suspicions. Even if you can’t ultimately prove that the tenant is taking or dealing drugs, you can probably prove that his behavior has unduly disturbed other tenants and neighbors and is interfering with the neighbor’s peaceful enjoyment of the premises.

3. Do I need an attorney?

Not necessarily. However, some areas of eviction law are very complicated and detailed. Strict compliance with the statute is necessary because eviction is a drastic remedy. An attorney that is familiar with the forcible entry and detainer act can cut down on continuances and ultimately save you money.

If you do choose to file a forcible action without an attorney, take the time to become familiar with court procedures. Many eviction cases are lost simply because the landlord is unfamiliar with the court process and does not have the proper paper work at the time of the hearing.

4. Do I need to serve any notices on a tenant before I actually start court proceedings?

Yes. Please read about the different eviction notices to serve a non-compliant tenant.

5. How do I serve these notices?

There are three basic methods for service of a notice on a tenant:
1. You can serve notice on any person at least 13 years of age who resides in the premises.
2. The notice can be sent by certified or registered mail with a returned receipt from the tenant.
3. If no one is in actual possession of the premises, the notice can be posted on the door.

Make sure that you do not serve the original notarized copy of the notice. This portion of the notice should be completed only after a copy has been served. The original notarized copy should be brought to court on the day of the forcible entry and detainer hearing.

6. Now that I have made the decision that I need to have a tenant leave, what are the basic steps for evicting a tenant for non compliance with a lease?

The process is relatively simple. It is also what is called an expedited process. This means that you can obtain relief relatively quickly.
1. The tenant should be served with the appropriate notice.
2. A Forcible Entry and Detainer action is filed.
3. The landlord must serve the tenant with Order of Possession paperwork.
4. An order of possession should be entered at the court hearing.
5. The order of possession must be placed with the Sheriff for eviction.

7. What forms does a landlord need to have in dealing with eviction actions?

The most frequently used forms are:
- Five day notice
- Forcible Entry and Detainer Complaint
- Forcible Summons
- Order of Possession
- Motion for special process servicer
- Notice of posting
- Affidavit for posting

Copies of these forms can be obtained at any office supply store or at the Clerk’s Office at the appropriate courthouse.

8. Which courthouse do I have to use when I want to file an eviction action?

Evictions actions should be filed in the municipal district where the property is located. For example properties in Kane County utilize the Kane County Civil Court in Geneva, Illinois.

9. How do I actually file the case once I get to the courthouse?

The initial eviction case will be filed in the clerk’s office. You will need to have your Complaint, Summons and Civil Cover sheet at the time of the filing. After the clerk files the case, you will need to place the Summons for Service with the Sheriff’s office.

10. What should I bring to Court?

There are several documents that are absolutely essential to a forcible case. These documents should be brought to every single court call. These documents include:
- An executed copy of the lease
- A signed copy of your Notice
- A copy of your complaint
- A copy of your proof of proper service on the Defendant
- Any other documents to support your claim against the tenant.

If your claim is for the non-payment of rents, be sure and have a list of payments that have been made by the tenant.

11. What happens after I am awarded an Order of Possession by the Judge?

The entry of an Order of Possession is not the end of the Forcible Action. Until the tenant is evicted, our court case has not really accomplished anything. Generally, the Judge will enter the order and “stay execution” for a period of 7 to 14 days. This means that the Order can not be placed with the Sheriff for eviction for that period of time. After the “stay” has expired, the Order of Possession must be given to the Sheriff for service. You need to be available on the day of eviction; the Sheriff’s department may require you to be present.

12. Can I do anything to protect my right to evict a tenant, even before he moves in?

Yes. Carefully drafting of your lease can increase your chances of successfully managing your tenants. Include the crime free addendum in your lease. Make it clear that drug use on the property will not be tolerated. This Illinois Supreme Court has stated that an owner can evict a tenant whose guests violate the leasing rules.

Show All Answers

1. What is considered a personnel complaint?

A complaint of wrong-doing or inappropriate action on the part of any employee of the Aurora Police Department. Any person may lodge a complaint.

2. Will my complaint be acknowledged?

Yes. Personnel complaints, where violations of the laws or Aurora Police Department policies and procedures can be articulated, shall be accepted, documented and reviewed.

3. What are some of the reasons that people file personnel complaints?

Many people file personnel complaints because of feelings that they were treated improperly and want the Department to be aware of these actions. Many times, people do not understand why someone was arrested, ticketed, or had force used on them when they did not feel it was appropriate. Some people file personnel complaints because they think it will help their criminal case, traffic ticket, or for revenge against the Department employee. All cases are investigated thoroughly and appropriate actions taken.

4. What types of complaints will not be taken?

Complaints alleging disagreements on traffic tickets, parking tickets, or probable cause for an arrest are examples of complaints that may not be taken. These decisions are for the Court to make and not normally subject to review by the Aurora Police Department.

5. How do I file a personnel complaint?

A personnel complaint against any employee of the Aurora Police Department may be taken by any supervisor. Go to the front desk area and speak to the officer and request to speak with a supervisor about a personnel complaint. The supervisor will listen to your complaint to see what, if any, laws, policies or procedures may have been violated. Upon making such a determination, the supervisor will complete a performance complaint and request that you sign the performance complaint in the presence of a notary public. If a supervisor is not available, you may take a Details of Complaint form with you, fill it out with as much detail as possible, and return it to the Aurora Police Department’s Office of Professional Standards. By Illinois law, the complaint form must be notarized. You will be contacted when the complaint is received.

6. Will my complaint be investigated?

Yes. Upon the receipt of a complaint, the Office of Professional Standards will review the complaint and send you a confirmation letter. A thorough investigation will be conducted into all complaints. It is imperative that enough information be provided to thoroughly investigate a complaint.

7. Will the employee be told about the complaint?

Yes. As in the case with any potentially punitive process, the accused is afforded the right of knowing what he/she is accused of and who the accusers are. This is done in all fairness to the employee just as it is for any other person.

8. Will anything happen to the employee?

This depends on what the employee did and if the personnel complaint is sustained against the employee. If the employee’s actions were criminal, the information will be given to the responsible State’s Attorney’s office for possible criminal charges. If the actions were improper, but not criminal, the accused employee will be disciplined according to the Department’s policies and procedures. This procedure will not only subject employees to corrective action when improper conduct is determined, but will also vindicate personnel from unwarranted charges or criticisms when their actions were proper.

9. Will I be told how the complaint was resolved?

Yes. Both the complainant and the accused employee(s) are notified of the results of the investigation and the disposition of the case. Because of privacy laws, you will be advised of the outcome of the case but not of the specific facts of the investigation. It is possible that parts of the complaint may be sustained, and other parts not sustained.

Show All Answers

1. When will APD be testing again?

Testing dates and more information on how to join the team at the Aurora Police Department are posted on our recruiting website. Click here to learn more.

2. Where will the test location(s) be?

We use a video-based, job simulation multiple choice exam administered and proctored by National Testing Network. The applicant registers, pays the required fee, and selects which location, in their respective state where they would take the test.

3. How long after I test can I expect to be offered a job?

There is no definitive answer to this question. We operate under a Civil Service Commission. The commission establishes an eligibility list from those candidates who successfully passed the testing process, and we hire from that eligibility list. Hiring is done quarterly, and the number of positions hired is dependent on the number of openings we have due to retirements, resignations, increases in authorized strength, etc. Your placement on the eligibility list relative to the number of openings available will determine when you will be offered a position.

4. Can any of the testing phases be missed?

No, all phases are mandatory.

5. How can I prepare for the physical test/what does it consist of?

Visit the Police Department page to see what the physical test consists of.

6. Can I study for the written test?

The written test is a general aptitude test designed to test your inherent skills and abilities. There are many test guides published that claim to be useful study guides for police written tests. The City of Aurora and the Aurora Police Department neither vouch for nor recommend any of these products.

7. What can I do to increase my chances of being hired?

The City of Aurora offers preference points that are added to test results to determine final placement on the eligibility list. 

Those preference points are as follows: 

• Aurora residency: 5 points 
• Bachelor Degree: 5 points 
• Associate Degree (or 60 semester hours or 90 quarter hours): 2 points 
• Military service: 5 points for active duty service of more than 180 days 
• Total preference points are not cumulative, and can not exceed a total of 10 points.

8. Does Aurora accept lateral transfers from other police departments?

Yes! Learn more about our lateral program here.

9. Are there any exceptions to the 2.5 G.P.A./2480 G.E.D. minimum composite score?

No. Understand though, that the high school and college G.P.A.s are independent of one another. If your high school G.P.A. was under 2.5 but you’ve had at least 16 hours of college credit and your college G.P.A. is 2.5 or higher, you’re eligible. By the same token, if your college G.P.A. is under 2.5 but your high school G.P.A. was 2.5 or higher, you’re eligible. A G.E.D. minimum composite score of at least 2480 is also independent of any G.P.A.s, and would also make you eligible.

10. What if I was home-schooled, am I still eligible?

Home-schooling certainly won’t make you ineligible, but we still need to establish comparative minimum academic standards. If you were home-schooled, you will have to achieve either the 2480 G.E.D. minimum composite score, or the 2.5 college G.P.A. requirement (after at least 16 hours of college credit).

11. If I’m hired, can I start out in a specialized unit?

No. All new officers begin in uniformed patrol.

12. How do I learn more about the Aurora Police Department?

View the Police Office Recruitment PowerPoint Presentation (PDF).

13. What can I expect when taking the video-based, job simulation multiple choice exam?

There are three components to the National Testing Network: a video-based human relations test, a reading ability test and a report writing test. Testing takes approximately 2.5 hours.

Show All Answers

1. How do I register a property maintenance code violation complaint with the division?

Contact City of Aurora Customer Service at 630-256-INFO (4636) or go to the Customer Service Online Requests page to complete a request for service online. To assist our staff in completing a proper investigation, it is important to report accurate information such as an exact address, a clear description of what is wrong with the property, and any other important details you think our staff should know. Customer Service may need your name and contact information to get additional details and to properly follow up on the issue. Your name and contact information is kept confidential.

Customer Service Online Requests

2. How long can it take before junk and trash is cleaned up from a vacant lot or abandoned lot after I notify the City?

The Property Maintenance Code gives the City the ability to expeditiously remove junk and trash from these types of properties. There is a general notice that appears once a year in The Beacon-News informing owners and those in control of these vacant properties that if they fail to keep the premises clean of junk and trash, the City reserves the right to hire a hauling contractor who will clean the premises. The owner is then billed for this cost and if it is not paid, a lien may be placed against the property. The property can be inspected within 24 hours to verify the presence of junk and trash and the clean-up may occur as soon as three days after the violation is cited.

3. How long can it take before tall grass and weeds is cut at a vacant lot or abandoned lot?

The Property Maintenance Code also gives the City the ability to expeditiously cut grass and weeds that exceed 8 inches in height at such properties. The process is much the same as that noted above. The tall grass and weeds must be verified by a site inspection.

4. What process is used to cite owners for property maintenance code violations?

The violations must first be verified by a field inspection. The Division of Property Standards makes every effort to actually speak to the owner of the property at the time of the inspection. Any violations are then made part of a formal violation notice, which is then mailed to the owner. Except in cases of severe life/safety violations, lack of proper heat, accumulations of junk and trash and similar instances, the City does not instantaneously require that the repairs be made. A time frame is developed that recognizes the amount of work to be completed, the effects of the weather, etc.

Re-inspections are completed to assure that the work is being completed in the agreed upon manner. Many times work on the interior is being completed until the proper weather arrives for the completion of exterior work such as scraping and painting.

5. What happens if a building is posted as unfit for human occupancy?

Buildings are posted unfit due to serious violations of the Property Maintenance Code. Such violations may include no running water, no heat source during the winter, non-functioning toilets, excessive accumulations of filth and trash, and other severe circumstances that endanger the life, safety, or health of the occupants. The City will cite the owner of the building directing that the necessary repairs be made. To protect the safety and health of the occupants, the City may require that the occupants leave the building if the necessary repairs or actions are not taken. The City Inspector cannot physically remove the occupants. This may only be done by court order after the owner refuses to make the repairs and the occupants have not moved out.

6. How long may I leave holiday decorations up? Can I have a garage sale? What else do I need to know?

The City of Aurora enforces limits on seasonal decorations, garage sales and more. For more information, download the Good Neighbor Guide (PDF).

7. How do I get information on code violations for a property I do not own?

Fill out a Freedom of Information Act (FOIA) request and email it to [email protected] Our Legal Department will contact you with the requested information.

FOIA Request

8. Where should I store my trash and recycling containers?

Trash and recycling totes must be places in an area not visible from the public right-of-way. Behind your home, in a garage, or behind some kind of screening (such as a fence or very dense shrubs), are all acceptable places to store your trash and recycling totes.

9. How do I enroll in the trash collection program?

All homes that are billed for water service in the City of Aurora are already included in the trash and recycling collection program. For more information on the trash and recycling program call the City’s contracted waste hauler, Groot Services, at 630-892-9294, or go to their website: Groot Services

Aurora Trash Program page.

Show All Answers

1. Is there a fee for registering my rental property?

Yes, all non-owner-occupied properties must be registered. Registration fees start at $90 per property and vary based on the number of rental units per property.

View a copy of the full fee schedule (PDF).

2. When does my rental license renew?

All licenses renew on August 31 of each year.

3. I just paid for my license a few months ago. Why am I receiving a renewal so soon?

All licenses renew on August 31 of each year. The rental licensing year runs from September 1 through August 31 of the following year, not on a calendar year. All renewal notices require a response.

4. How often are rental properties inspected?

Rental properties are inspected annually each licensing year. A waiver good for one to two years may be issued to properties of exceptional quality during inspections. If a property does not pass on the first inspection, it may be subject to further re-inspections along with applicable re-inspection fees and fines.

5. Do I have to attend landlord training every time I purchase or register a new rental property?

Landlords and agents need only attend the landlord training once. However, it is recommended that they attend the class every couple years so that they stay up-to-date on the Rental Licensing Program and other legal matters pertaining to owning rental properties.

6. I no longer own my rental property. Why did I receive a renewal form?

If you have sold your property and still received a renewal form, please call the Property Standards office at 630-256-3770 to update your information.

7. I am renting my property to a family member. Do I still need to register it? What about background checks?

Yes. Any property not occupied by the legal owner must be registered with the Property Standards Division. Once the property is registered, you will receive a renewal form annually to verify the status of the property. Criminal background checks must be run on all tenants 18 years or older, regardless of relationship to the property owner.

View a list of background check sites.

8. Am I required to run background checks on my tenants each year?

No. You are only required to run a criminal background check each time you have a new tenant 18 years or older. However, you are required to show proof of this background check at each inspection. Property Standards does not maintain any background check information because of the confidential nature of such information. Additionally, you are required to provide a City of Aurora Lease Addendum with your registration/renewal & at the time of inspection signed by all tenants 18 and older.

Download the

New! Lease Addendum (PDF).

9. Criminal backgrounds contain sensitive information. Am I required to show them to the inspector?

At the inspection, you are only required to show proof that a background inspection has been conducted on all tenants aged 18 or older. You do not need to show the actual background check. The background check must be a statewide or nationwide criminal background check.

10. How will I know when my rental property will be inspected?

An appointment letter with the date and time of the inspection will be sent by mail. If an agent is assigned, the appointment letter will be sent directly to the agent, not the owner.

11. What happens if I miss an inspection?

A $150 no-show fee applies to missed initial inspections. Contact your inspector, or the Property Standards office at 630-256-3770, to reschedule the inspection as soon as possible. The no-show fee increases with each missed inspection. A second no-show is $250 and a third no-show is $500.

12. How do I reschedule an inspection if I am unable to attend the time on the appointment letter?

Contact the inspector listed on the appointment letter as soon as possible. Appointments must be rescheduled at least 48 hours in advance to avoid a fee.

13. What happens if I do not pass my initial inspection?

The inspector will mail a violation notice by mail, enumerating each violation that will need to be correction before the re-inspection date. Re-inspection fees are:
- First re-inspection: $80
- Second re-inspection: $150
- Third re-inspection: $250
- Fourth re-inspection: $500

Pass your inspection the first time. Download the pre-inspection checklist (PDF).

14. How do I evict a tenant?

Evictions are handled through the sheriff’s department of the county in which the property is located. For more information, please check out the Crime Free Multi-Housing Manual.

Show All Answers

1. How many snow routes are there?

There are a total of 35 snow routes, evenly distributing equipment and manpower throughout the City of Aurora. Several City departments and private contractors each have assigned snow routes. There are 18 routes in the Street Department, 7 routes in the Water and Sewer Maintenance Department, 3 routes in the Parks Department and 7 routes by private contractors. Additionally, during periods of heavy snow accumulations, the city utilizes private contractors to assist in snow plowing residential areas.

2. When do City crews begin snow operations?

The City of Aurora begins snow operations at the onset of any icing of roadways or accumulated snow. During the winter season, we staff three shifts on weekdays, to better respond to any incidents of snow or ice. The City's goal is to attempt to clear all streets within 12 hours after the snow stops falling during a snow accumulation of 3 inches or less. Heavier snows may take longer to clear.

3. Which streets are plowed first?

There are approximately 1,360 lane miles of roadway in the City. Of these, about 700 lane miles of roadway are designated as primary streets which have the highest volume of traffic and are designated as arterial or collector streets. The remaining 660 lane miles of roadway are designated as residential streets. Primary streets are plowed and/or salted first and during periods of heavy snow fall may be the only streets serviced until it completely stops snowing. Once its stops snowing, we move into the residential portion of the snow route.

4. Who clears sidewalks and driveways?

Both are the responsibility of residents and property owners. The City appeals to citizens to keep this critical part of Aurora's transportation system moving by clearing sidewalks, especially for children walking to and from school. State law protects property owners from any added liability if they shovel their sidewalks. Residents should shovel snow into the yard, not into the street. Shoveling snow onto the street is against City ordinance because it causes dangerously slippery conditions for both motorists and pedestrians. City crews try to avoid putting large piles of snow in front of driveways, however, this is not always possible. To avoid having to double shovel, you may want to wait until after your street has been plowed to the curb before you clear your driveway.

5. What about plowing cul-de-sacs?

Cul-de-sacs are the most time-consuming streets to plow. It can take up to eight times longer to plow a cul-de-sac than it takes to plow a through street of the same size. Cul-de-sacs are also more difficult to clear and generate the most complaints because of the limited space to dump snow without burying driveways, mailboxes, and fire hydrants.

6. Are there parking restrictions during periods of snowfall?

Motorists are encouraged to move their vehicles off-street to facilitate plowing efforts during any snow storm. For snow accumulations of 2 inches or more, residents are prohibited from parking on any City street until the snow has been cleared to the curb or road edge. Violators will be ticketed and towed per City Ordinance 27-171.

7. How do I learn the status of snow plowing efforts?

For the latest information on the status of snow plowing efforts, call the Street Maintenance Division at 630-256-3680.

Show All Answers

1. What is hexavalent chromium (chromium-6)?

A study by the Environmental Working Group has been published regarding the presence of hexavalent chromium (chromium-6) in 140 Chicago-area water systems. Chromium-6 was made famous in the movie “Erin Brockovich,” where a California power company is accused of polluting a city's water supply. While this is a very important measure to monitor throughout the country, there is no need for alarm regarding the City of Aurora’s water supply.

2. Is Aurora's water safe?

Yes, the water in Aurora is safe and fully complies with all federal and Illinois state standards.

3. Where does Aurora fall within the national standards for chromium?

The national drinking water standard for total chromium, is 100 parts per billion (ppb). The highest level of total chromium detected in City of Aurora drinking water in 2015 was 3 ppb. None of the 162 systems tested in Cook, DuPage, Will, Kane, Lake, McHenry and Kendall counties even reached close to the national drinking water standard.

4. What is the difference between total chromium and chromium-6 (hexavalent chromium)?

Hexavalent chromium is a component of total chromium. Hexavalent chromium is not regulated by the United States Environmental Protection Agency (USEPA) in drinking water and the USEPA does not have a public health goal for hexavalent chromium.

5. Does Aurora's water comply with California's health goals for chromium?

While the California Office of Environmental Health Hazard Assessment set a public health goal for chromium-6 as 0.02 ppb, the State of California, in 2014, set an actual regulatory limit of 10 ppb. The article and study neglect to mention this extremely large difference between the goal and the actual regulatory limit applied to drinking water suppliers in California.

6. If California's standard was applied to Illinois, how would Aurora measure?

If the state of California’s regulatory limit of 10 ppb for hexavalent chromium was applied in Illinois, the City of Aurora would safely meet this regulatory level. The highest level of chromium-6 detected in City of Aurora drinking water in 2015 was 3 ppb. This value is included in the annual Water Quality Report.

Show All Answers

1. What is a Precautionary Localized Boil Order?

Precautionary Localized Boil Orders are issued to water customers when pressure in the distribution system drops below 20 pounds per square inch (PSI). Precautionary Localized Boil Orders are issued because it is possible, but unlikely, that bacteria can enter the water system when pressure in the line drops below 20 PSI. The boil order is “precautionary” because there is no evidence of contamination. The boil order is “localized” because only a relatively small portion of the system has experienced a pressure drop below 20 PSI.  35 Illinois Administrative Code Subtitle F Section 607.103 requires the issuance of Precautionary Localized Boil Orders when pressure in the system is reduced to below 20 PSI.

2. What is the reason for the Precautionary Localized Boil Order?

The most common reason for Precautionary Localized Boil Orders is loss of pressure due to a watermain break. Occasionally during construction projects Precautionary Localized Boil Orders are issued because watermains must be depressurized to facilitate the work.

3. How will I know when a Precautionary Localized Boil Order is in effect?

Information will be provided to impacted properties through door hangers. The door hangers will include the time/date when the boil order will be lifted. If the City feels the need to extend the boil order beyond the time and date listed on the door hanger, a second door hanger will be provided. Please note, unless notified otherwise, the boil order will expire on the time and date listed on door hanger.

4. Can I drink tap water during a Boil Order?

During a boil order water should be boiled for 5 minutes before drinking, washing fruits/vegetables, washing dishes, making ice, or brushing teeth.

5. Can I shower or bath during a Boil Order?

Yes, it is safe to shower or bath during a boil order. The primary concern is that water not be consumed. When bathing infants and very young children that might ingest water during baths, it is recommended to bath them with water that has been boiled for 5 minutes and cooled to a safe temperature for bathing.

6. Can I wash clothes during a Boil Order?

Yes, it is safe to wash clothes during a boil order.

7. Can pets drink tap water during a Boil Order?

It is recommended that pets only be given water that is safe for human consumption

8. Are vending machines and ice makers that use city water to mix drinks safe to use during a Boil Order?

Beverage machines and ice makers that use City water should not be used during a boil order.

9. What if I’m immuno-compromised?

Please consult your physician.

10. If I have any other questions?

Please call Customer Service at (630) 256-4636.

Show All Answers

1. ¿Que es una orden local de hervir el agua como medida de precaución?

La Orden local de hervir el agua como medida de precaución ha sido emitida para los usuarios del agua cuando la presión en el sistema de distribución cae por debajo de 20 libras por pulgada cuadrada (PSI). Se emiten órdenes  locales como medida de precaución, porque es posible, pero poco probable, que las bacterias puedan ingresar al sistema de agua cuando la presión en la línea cae por debajo de 20 PSI. El orden de hervir el agua es "preventiva" porque no hay evidencia de contaminación. La orden de hervir el agua es “local” porque solamente una parte relativamente pequeña del sistema ha experimentado una caída de presión por debajo de 20 PSI. El Código administrativo de Illinois 35, Subtítulo F de la sección 607.103 requiere la emisión de órdenes locales de hervir el agua como medida de prevención cuando la presión en el sistema de distribución cae por debajo de 20 libras por pulgada cuadrada (PSI).  

2. ¿Cual es la razon para la orden local de hervir el agua como medida de precaución?

La razón más común para la Orden local de hervir el agua como medida de precaución es la perdida de presión debido a una rotura en la tubería de agua. Ocasionalmente, durante los proyectos de construcción, se emiten órdenes locales de hervir el agua como medidas de precaución porque las tuberías de agua deben estar despresurizadas para facilitar el trabajo.

3. ¿Como me entero cuando una orden local de hervir el agua como medida de precaución entra en vigencia?

Se proporcionará información a las propiedades impactadas a través de los anuncios para las puertas. Los anuncios para las puertas incluirán la hora y fecha en que se levantará la orden de hervir. Si la Ciudad considera la necesidad de extender el orden de ebullición más allá de la hora y la fecha que se indica en el anuncio para la puerta, se proporcionará un segundo anuncio para colgar en la puerta. Tenga en cuenta que, a menos que se notifique lo contrario, la orden de hervido expirará en la fecha y hora indicada en el anuncio colgado en la puerta.

4. ¿Puedo beber agua directamente del bebedero durante la vigencia de la orden de hervir el agua?

Durante la vigencia de la orden de hervir el agua, esta deberá de hervirse por los menos durante 5 minutos antes de beber agua, lavar las frutas o verduras, lavar los platos, hacer hielo, o lavarse los dientes.

5. ¿Puedo tomar un baño o una ducha durante la vigencia de la orden de hervir el agua?

Sí, es seguro ducharse o bañarse durante la vigencia de la orden de hervir el agua. La principal preocupación es que el agua no se consuma. Cuando bañe a bebés y niños muy pequeños que puedan ingerir agua durante los baños, entonces se recomienda bañarlos con agua hervida durante 5 minutos y enfriarla a una temperatura segura para ellos.

6. ¿Puedo lavar ropa durante la vigencia de la orden de hervir el agua?

Sí, es seguro lavar la ropa durante la vigencia de la orden de hervir el agua.

7. ¿Pueden las mascotas beber agua directamente del bebedero durante la vigencia de la orden de hervir el agua?

Se recomienda que las mascotas beban solamente el agua que es segura para el consumo humano.

8. ¿Es seguro usar las maquinas dispensadoras y las maquinas que producen hielo que usan el agua de la ciudad para mezclar bebidas durante la vigencia de la orden de hervir el agua?

Las máquinas de bebidas y las máquinas que producen hielo que usan el agua de la ciudad no deben de ser usadas durante la vigencia de la orden de hervir el agua.

9. ¿Que pasa si mi sistema inmunologico se ve afectado?

Por favor consulte con su médico.

10. ¿Tiene usted mas preguntas?

Por favor llamar a Servicio al Cliente al (630) 256-4636.

Show All Answers

1. What is the pH of City of Aurora tap water?

The pH of City of Aurora tap water on average is 9.1 with an average range of 8.9 to 9.2.

2. Does the City of Aurora fluoridate the drinking water?

Yes, the City of Aurora has fluoridated water.

3. What is the level of fluoride in Aurora's drinking water?

The fluoride concentration in Aurora's drinking water is approximately 0.7 milligrams per liter (mg/L) parts per million (ppm) as regulated by the Illinois Department of Public Health.

4. Where can I find information about lead in drinking water?

For information, please view the City of Aurora's page on lead in drinking water.

5. I have a softener that is programmable. What is the hardness of Aurora's tap water?

The hardness of the City of Aurora's tap water is 7 to 8 grains per gallon (120 mg/L - 137 mg/L).

6. Do I need a water softener in Aurora?

In general, a water softener is not needed to further soften Aurora's tap water, however this is an individual decision. A water softener can further reduce the formation of scale (calcium and magnesium deposits) in your hot water system and make washing easier. Aurora's tap water is comparable in hardness to Lake Michigan water.

Read more information on softeners and soft water.

7. What is the raw water source for the City of Aurora?

Sources of water include surface water from the Fox River and water pumped from both deep and shallow wells. The blend is typically about 60% surface water and 40% well water, but that may vary.

8. How can I obtain the Consumer Confidence Report (Annual Water Quality Report)?

A copy of the Consumer Confidence Report (CCR) can be obtained by calling the Water Production Division at (630) 256-3250. The CCR can also be downloaded and/or viewed online.

9. Is our water safe to drink?

The United States Environmental Protection Agency has promulgated the National Primary Drinking Water Standards, which establish maximum contaminant levels for various contaminants in public water supplies. These standards, in essence, determine what constitutes “safe” drinking water. For the last 12 years, the COA has been in full compliance with these standards.

Show All Answers

1. How can I obtain a city water hookup if I’m in an unincorporated area?

A connection to the City’s water supply system can be made if water main piping is in place where the property is located. The Water Production Division, 630-256-3250, can make a determination as to whether water main is readily available to the subject property location. If water main piping is available, then the subject property owner may be required to annex into the COA and pay all required water supply connection fees.

If the property owner is not to be annexed into the COA, then the owner will be required to pay the applicable connection fees and will be charged double the normal water billing rate for water used. If the property is located outside COA corporate limits, please call the Development Services Team (DST) at 630-256-3163 and schedule a meeting with city staff to determine annexation options. If property is within COA corporate limits, call the Division of Building Permits at 630-256-3130 for permit requirements.

2. How may I obtain information about city water pressure?

Questions regarding city water pressure should be directed to the Water Production Division at 630-256-3250.

3. I’m having problems with low flow or pressure in certain parts of my home. What should I do?

First, if possible, check with your neighbors to see whether they are experiencing similar problems. If they are, it’s possible there may be a problem with our system, such as a water main break, and we should be notified so that corrective action may be taken. If not, the problem may be in the plumbing system in your own home, especially if the problem occurs only in certain parts of your home.

Water piping in older homes is susceptible to reduction in effective size due to internal scale buildup. If this happens, reduced flow or pressure at specific fixtures may be observed. Other possible causes may include partially plugged strainers or aerators. In such cases, if cleaning the strainer fails to correct the problem, a licensed plumber should be consulted.

4. I have no water, low water pressure or my water has been turned off. What should I do?

Contact the Water and Sewer Maintenance Division at 630-256-3710 during normal working hours, and 855-432-0062 at other times.

5. I would like my water turned on. Whom should I contact?

Contact the Water and Sewer Maintenance Division at 630-256-3710 during normal working hours, and 855-432-0062 at other times.

6. My basement is flooded and/or my catch basin is backed up. What should I do?

Contact the Water and Sewer Maintenance Division at 630-256-3710 during normal working hours, and 855-432-0062 at other times. If the basement is flooded as the result of a severe storm, the water may be contaminated. There may also be electrical hazards present if the water has submerged electrical fixtures in the basement (e.g. circuit breaker panel).

7. Can I arrange for a tour of the Water Treatment Plant?

Unfortunately, since the events of September 11, 2001, many public utility facilities, such as water and wastewater treatment plants, have discontinued the practice of providing tours. Such facilities are considered potential terrorist targets, and security has been increased to protect them. Therefore, tours of the Water Treatment Plant are not offered to the general public.

8. How do I obtain information on the city’s backflow control program?

The backflow control program is an annual inspection program under which certain COA water customers must obtain annual inspections. This is to ensure that their water system is free of cross-connections, which could provide an entry point for contamination. Common examples of such users include commercial buildings with hot water boilers or fire suppression systems, and users with permanently installed underground irrigation (sprinkler) systems. To obtain further information, please contact Daryl Devick, Assistant Director of Public Works, at 630-256-3200.

Show All Answers

1. Can I opt out of the new program or is trash removal a requirement? What happens if I do nothing?

Per section 305 of the City Code, approved containers are required for residential properties. Storage of garbage is prohibited, and approved containers are required to be emptied. Any resident who does not respond to the mailer will receive the default option of a 65 gallon refuse and a 65 gallon recycling container.

2. What should we do with the old containers?

Residents can dispose of the containers by placing a "please remove" note. Residents may also write directly on old containers. Groot will only take the containers with clear indication that they are to be removed.

3. How will I be able to choose my service option?

Mailers allowing residents to choose their service option will be sent out the second week of May.

4. Who will be responsible for maintenance / replacement of the new carts?

The new carts will be property of Groot Services, and therefore they will repair or replace any damaged carts. If a cart is stolen, fill out a police report and they will replace the cart.

5. How much do the carts hold?

The 3 carts hold the following amount of garbage:
- 35 gallon cart holds approximately three 13 gallon trash bags
- 65 gallon cart holds approximately six 13 gallon trash bags
- 95 gallon cart holds approximately ten 13 gallon trash bags

6. What are the sizes of the recycling bins?

There is a 35 gallon and a 65 gallon recycling cart.

7. How will senior citizens register for the orange bag program?

Senior citizens will receive a separate mailer to confirm their registration in the orange bag program. All questions regarding the orange bag program should be directed to Groot Services via phone at 630-892-9294.

8. Will there be any charge if the homeowner wishes to get a different size?

There will be an initial 90 day period where residents can swap cart sizes free of charge. After the 90 day period there will be a $25 service fee.

9. When and how will the carts be delivered?

The program will be effective July 1, 2015. Delivery will follow the garbage route. Monday delivery will begin on the west side through and until the far east side of Aurora.

10. How will the homeowner be billed?

The bill will come from Groot quarterly, every 3 months.

Show All Answers

1. I have an Aurora mailing address but I am outside of the corporate limits. Do I qualify for a rebate?

If you are not in the corporate limits of Aurora, you should not be paying the municipal electricity tax or the municipal gas use tax. Therefore, you are not eligible for the rebate. Please contact the Finance Department at 630-256-3510 if your electric bill shows a charge for a municipal electricity tax or your gas bill shows a charge for a municipal gas use tax.

2. I applied last year, do I need to apply each subsequent year?

Yes. Each qualified individual must apply every year and provide copies of the appropriate utility bills. Also, if the qualified individual is applying based on their disability, proof of disability is required each year. However, proof of age is not required if the eligible individual applied and qualified by age in previous rebate years. Send your completed application to:

City of Aurora
Finance Department
44 E Downer Place
Aurora, IL 60505

3. My bills are extremely high. Can I apply for more than the standard rebate?

Yes. You may apply for more than the standard rebate by submitting the January through December gas and electric bills for the rebate year. You will be eligible for the amount of the municipal gas use tax and municipal (electricity) tax that you paid as indicated on your gas and electric bills. Call 630-256-3500 for information on how best to submit these bills.

4. I’m not sure if I should apply for the standard rebate or if I would be eligible for more than the standard amount. How do I know which type of rebate to apply for?

In order for you to receive more than the standard rebate, you must have paid more than $25 in the municipal gas use tax and/or more than $25 in the municipal electricity tax. To determine whether or not you should apply for the standard rebate, gather your January to December electric bills for the rebate year and add up the municipal tax for all 12 months. If the amount is more than $25, then you would be eligible for that amount. If the total amount is not over $25, then you should apply for the standard rebate. Follow the same directions for the municipal gas use tax on your gas bills. You must include all 12 bills for electricity and/or gas if you are applying for more than the standard rebate.

5. I did not save last year’s utility bills. Can I still apply for the rebate?

To receive a standard rebate, an eligible individual should submit an electric and gas bill with an ending service date in December of the rebate year. If you do not have the December bills, you may apply using a current gas and electric bill. Do not call ComEd and Nicor to request a duplicate bill, as they will send you a summary of payments. The summary of payments does not provide the tax information necessary to apply for a rebate.

6. My home is all electric. Can I apply for just that portion of the rebate?

Yes. If you have all of your electric bills for the rebate year, you may find that you paid more than the standard rebate amount. If you did not save the bills for the rebate year, you can apply for the standard rebate of $25 using a current electric bill.

7. My name does not appear on my utility bill but I am the secondary joint holder of the utility accounts for my home. Can I apply for the rebate?

You may apply for the rebate but the city must first confirm that you are a joint account holder for the electric and gas accounts. Legal responsibility for an account is established by the name of the eligible individual appearing on the utility bills. If your name does not appear on the electric and gas bills, you must present your rebate application in person. An Accounting Division staff member will place a call to the utility company together with the applicant to confirm the applicant’s responsibility for the account. To avoid the necessity for filing in person in the future, eligible individuals should become the sole or primary joint holder of the accounts for their residence.

8. My rebate application always gets delayed. What am I doing wrong?

There are many reasons why an application is delayed but a common mistake made by many applicants is that they submit only 1 page of the gas bill. If the gas bill consists of 2 pages, then both pages should be submitted because both pages will contain information that is required to establish eligibility for a rebate.

Show All Answers

1. Why is the City giving rebates to senior and disabled citizens?

When the municipal electricity tax and the municipal gas use tax were imposed in 1998, the City’s elected officials were sensitive to the impact that the new taxes would have upon those living on a fixed income, such as senior citizens and disabled persons. Therefore, when the new taxes were enacted, the City simultaneously provided for a rebate of those taxes to senior citizens and disabled persons.

2. At what age is someone considered to be a senior citizen for the purpose of rebate eligibility?

To be eligible for a municipal electricity and gas use tax rebate, a person must be 65 or older during the rebate year. If you do not qualify by age, you may apply if you are a disabled citizen and have an Illinois Disabled Person’s Identification Card or have a Social Security disability award letter. Learn about the Secretary of State’s publications and forms for persons with disabilities on their

Persons with Disabilities Page.

3. What is an Illinois Disabled Person’s Identification Card and where do I get one?

The Illinois Disabled Person’s Identification Card is issued by the Illinois Secretary of State’s Office. The card is simply a driver’s license or identification card that substantiates that a person meets certain disability criteria under state law. There is no fee for the card; however, the application process requires a doctor’s signature. View the State of Illinois Disability Identification Application (PDF).

4. Can I submit a copy of my handicap placard as proof of my disability?

No. All disabled persons must submit a copy of an Illinois Disabled Person’s Identification Card or Social Security disability award letter to be eligible for the rebate.

5. I have a senior citizen or disabled person in my household but the utility accounts are in my name. I am not a senior citizen or disabled person. Can I apply for the rebate?

No. Eligibility for the rebate is based on the person who is legally responsible for the utility bills. Legal responsibility for an account is established by the name of the eligible individual appearing on the utility bill.

6. Can I apply on behalf of a senior citizen or disabled person if that person is incapable of applying on his own?

Yes. You may apply on behalf of a disabled person, but only if that person is legally responsible for the utility bills. Legal responsibility for an account is established by the name of the eligible individual appearing on the utility bill. The senior citizen, disabled person, or his agent with power of attorney must sign the rebate application. If an agent signs the application, an appropriate power of attorney document must be submitted with the application.

Show All Answers

1. What is a U.S. Environmental Protection Agency (EPA) Mandated Long Term Control Plan (LTCP)?

The U.S. EPA has mandated that every Combined Sewer Overflows (CSO) community develop and implement a Long Term Control Plan in order to significantly reduce discharge into the nation’s water ways.

2. Does Aurora have a mandated Long Term Control Plan (LTCP)?

Yes, the City of Aurora and Fox Metro were each required to submit Long Term Control Plans by April 1, 2010.
- On February 16, 2010, the City conducted a public meeting to discuss the recommendations of the LTCP.
- On March 26, 2010, the City submitted its LTCP; it is currently under review by both the US EPA and Illinois EPA.

3. How was the mandated Long Term Control Plan (LTCP) developed?

In January 2008 the City retained Strand Associates, a nationally recognized expert in combined sewer systems to assist Aurora in preparing its LTCP. Development of the LTCP included the following activities:
- Creation of a 16 member citizen’s advisory committee to provide public input.
- Measurement of sewage flows within the sewer system and development of a computer model of the sewer system.
- Evaluation of dozens of alternatives to discharging into the river.
- Financial capability assessment.

4. What improvements will be made as a result of the mandated plan?

The plan recommends a number of improvements to reduce Combined Sewer Overflows including:

- Expanding the capacity of the combined sewer system.
- Modifying existing overflow structures.
- New permanent flow meters at certain Combined Sewer Overflows (CSOs)
- Separating sewers through the installation of new storm sewers.
- Implementation of green infrastructure to remove stormwater from the system.
- Construction of a new CSO treatment facility on the City’s southwest side.
- Construction of a pump station on the City’s southeast side.

5. When fully implemented what will be the impact of the mandated plan?

Implementation of the city’s plan will result in fewer basement backups and treatment or elimination of 85% of the combined sewage overflows caused by rainfall on an annual average basis.

6. How long does the City have to make the improvements?

The city has requested the longest implementation schedule typically allowed by the 20 years.

7. How much will the mandated plan cost and who is responsible for paying?

The financial burden of funding the plan is on taxpayers within the affected communities.
- Total cost of improvements to City of Aurora and Fox Metro are estimated at $325 million.
- The city's improvements are estimated to cost $120 million.
According to government guidelines, communities should spend approximately 2% of the combined Median Household Income on sewer services.

8. How much will Aurora citizens be charged for the mandated Long Term Control Plan?

A $2.05 fee will be added to each bi-monthly water bill ($1.025 per month).

9. Can the city delay implementation of the mandated Long Term Control Plan until better economic times?

No. Failure to implement the plan will result in State or Federal enforcement actions, civil penalties, and or criminal sanctions. Aurora would face permit violations which carry fines of $25,000 to $37,500 per day and would be subject to a costly legal battle.
- Evansville, IN - Refusal to cooperate with the U.S. Environmental Protection agency (EPA) resulted in a lawsuit by the Department of Justice leading to $500 million in costs including $490,000 in penalties and an additional $4 million in environmental projects.
- Akron, OH - Refusal to cooperate with the U.S. EPA resulted in a lawsuit. The settlement requires the development and implementation the plan, plus $500,000 in penalties.
- Scranton, PA - Was sued for failure to submit the plan. The lawsuit is ongoing.

Show All Answers

1. What is a Combined Sewer System?

A Combined Sewer System is designed to transport both storm water and sanitary sewage within the same pipe.

2. What is a Combined Sewer Overflow (CSO)?

During large rainfalls when stormwater overwhelms the capacity of the pipes, combined sewer systems are designed to discharge the overflow into rivers and lakes. The overflow points are regulated and permitted through the United States Environmental Protection Agency in cooperation with the Illinois Environmental Protection Agency.

3. How many cities have Combined Sewer Overflows (CSO)?

Combined Sewer Overflows (CSO) are common among industrial cities that developed along the East Coast and Great Lakes regions in the mid 1800s. Nationwide, there are approximately 775 CSO communities. According to the U.S. Environmental Protection Agency (EPA) there are 108 combined sewer systems within Illinois. In addition to Aurora, the following Illinois cities have combined sewers:
- Chicago
- Elgin
- Evanston
- Hinsdale
- Joliet
- Morris
- Ottawa
- Peoria
- Rock Island

4. Does Aurora have Combined Sewer Overflows (CSOs)?

Yes. The City of Aurora has 16 permitted CSOs. Fifteen discharge into the Fox River; 1 discharges into Indian Creek.

5. What challenges do Combined Sewer Overflow (CSO) communities face?

During large rainfalls, combined sewer systems may become overwhelmed causing sewage to back up flooding streets and basements, as well as needing to be discharged into rivers and lakes.

6. What has Aurora done to improve the Combined Sewer System (CSO) and prevent sewer backups and overflows?

The City has made nearly $50 million in improvements since 2005. In conjunction with Fox Metro Water Reclamation District, the two agencies have made more than $200 million in improvements to the area’s combined sewer system in the last 3 decades, which has greatly reduced the number of CSO discharges.
- In 1983, the City experienced 1,100 CSO discharges.
- In 2010, the City experienced 198 CSO discharges.

7. Does anyone regulate Combined Sewer Overflows?

Yes. Combined Sewer Overflows are regulated and permitted through the United States Environmental Protection Agency in cooperation with the Illinois Environmental Protection Agency.
- Since its creation via the 1972 Clean Water Act, the U.S. Environmental Protection Agency (U.S. EPA) has progressively increased the regulation of pollutants discharged into the nation’s water ways.
- In 1994, the U.S. EPA published the CSO Control Policy.
- In 1997, an amendment to the U.S. EPA CSO Control Policy was adopted that required all combined sewer communities within the nation to develop and implement a Long Term Control Plan (LTCP).