Privacy and Security
The City of Aurora is committed to maintaining your online privacy. This document explains the Privacy and Security Policy for www.aurora-il.org. It also explains how we safeguard your privacy as a user of this Web site. It describes what types of personal information we collect and how we use this information. This policy also applies to any third party with whom the city contracts to provide Internet related services.
General information collected
We automatically collect non-personal information about your visit to our site, such as the date, type of browser used, and technical Internet protocol data. We collect this information from our user logs, and refer to it in summary form for identifying trends. Our goal in using this type of information is to help us make our site more useful to visitors. We do not track or record information about individuals and their visits.
Personal information collected
We only collect personal information if you voluntarily provide it. During your visit to our Web site you may choose to participate in a survey, send an email, or perform some other transaction on-line. To complete a transaction you may be asked to provide personal information, such as: your name, address, phone number or payment account. You always have the option to decline participation in any activity that asks for personal information. Choosing not to participate will in no way affect your ability to browse, read or download general information provided on the Web site.
Information provided for a transaction is used only for the purpose of completing and recording the transaction. The city contracts with some third parties to provide Internet related services. The city discloses Personal Information to third party service providers when required in order to ensure the accurate operation, protection, security and maintenance of the services provided to you. Information requested will be no more specific than if a visitor were engaging in the transaction by other means, including by telephone or in-person while visiting a city facility. In all cases, the city strives to collect the minimum information necessary to comply with applicable law or provide the service requested.
If you submit a question or comment that contains personal information, we will only use the information to respond to your request and analyze trends. If necessary, we may redirect your message to another government agency or person who is in a better position to answer your question.
The city does not sell or rent or otherwise distribute user information, including electronic mail addresses, to any outside company or organization, unless legally required to do so. This applies to information that may be collected on the city’s site and on that of any third party with whom the city contracts to provide Internet related services.
How we protect your personal information
Increasingly, you have the option to do business with the city over the Web including making electronic payments for goods and services. Such transactions are allowed only under tightly controlled circumstances, where there are appropriate technological and other safeguards in place to protect financial and other sensitive data. We use industry standard practices to safeguard the confidentiality of your personal information, including encryption using secure sockets layer (SSL). We will take all reasonable precautions to safeguard the confidentiality of such information, but may NOT be held liable for any injury caused by the disclosure of that information, whether caused by security breach, accident, inadvertence, or any other act resulting in disclosure.
How we protect the information on our Web site
The city has taken several steps to safeguard the integrity of our data and prevent unauthorized access to information it maintains, including but not limited to authentication, monitoring, auditing, and encryption. Security measures have been integrated into the design, implementation and day-to-day practices of the entire operating environment as part of its continuing commitment to risk management. These measures are designed and intended to prevent corruption of data, block unknown or unauthorized access to our systems and information, and to provide reasonable protection of private information in our possession.
This information should not be construed in any way as giving business, legal, or other advice, or warranting as fail proof, the security of information provided via the city’s Web site.
Tell us what you think
The City of Aurora welcomes your questions and comments about our Web site policies. Please contact Customer Service.