Official website for the City of Aurora, Illinois. Mayor Robert J. O'Connor

Water Billing

Mission Statement

To provide municipal, financial services of the highest quality to the Residents and Businesses of the City of Aurora, the City Council, and the City Staff, in an efficient and progressive manner, while safeguarding City assets and upholding the Public Trust.

Important Information About Our Account Procedures

Federal law requires municipalities to obtain, verify, and record information that identifies each person who opens or attempts to gain access to an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We will also ask to see your driver’s license or other identifying documents. When you attempt to access your account, we will verify your identity before providing any account information.

E-Notifications

The City of Aurora offers an E-Notification service for city water accounts. This service notifies water customers when their bi-monthly water bills are available for online viewing. A summary of the customer’s bill is included in the E-Notification. The E-Notification also contains a link to the customer’s account history and the city’s online bill payment service. Customers who register for E-Notification will continue to receive printed bills in the mail for three billing cycles after receiving an E-Notification registration confirmation.

To register for this service, call the Water Billing Division at (630) 256-3600 or send an e-mail message to water@aurora-il.org. Include your name, service address, account number, cycle and route numbers, and a phone number where you can be reached. If you have questions about the E-Notification service, please contact the Water Billing Division. We also ask that customers notify us immediately of any changes in their e-mail addresses.

Water Bill Payment Options

Pay Online

The City of Aurora is pleased to offer this free convenient service. Available 24 hours a day. Click here.

Pay Over The Phone

The City of Aurora is pleased to offer this free convenient service. Available 24 hours a day. Call 630-256-3600 to access our automated phone service.

Pay by Bank Draft – Automatic Payment

The City of Aurora offers Automatic Water Bill Payment. The city can automatically withdraw your bi-monthly utility bill from your checking account on the due date. No more late fees. It’s safe and simple, simply fill out the form attached and submit it to the Water Billing Division in order for us to manually sign you up for drafting. To download the Automatic Water Bill Payment Form, click here.

Pay by Credit Card/Bank Draft – Automatic Payment

The City of Aurora also offers credit card and bank draft auto-pay. Once you register online, the city can automatically charge or draft your utility bill to your credit card or checking account on the due date. To self-register for this free service, please click here.

Water Turn On Policy

Water is turned back on between 3 p.m. and 4:30 p.m.
Customers must be present and have access to the property when the Customer Service Worker arrives. If no one answers the door, or does not have access, the water service will NOT be restored. You will then need to call the Water Billing Division at (630) 256-3600, before 5 p.m., to reschedule the turn-on. You will also be charged an additional turn-on fee for each time the Customer Service Worker comes out to the property to attempt to turn the water on. If arrangements have not been made prior to 5 p.m., you must wait until the next business day to have water restored.

If your Fox Metro Water Reclamation bill is also delinquent, you must make payment to their office before we can restore water service. They will then authorize the City of Aurora to restore service under the same conditions as above.